Key Account Manager
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drives us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. We roll up our sleeves to win with our customers. By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
- Capture Businesses from Competition/new entrants in the market: Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors. Plan Effective and Call Plans. Understand the needs of prospective customers. Create and do sales presentations to match the company’s products/services with identified needs. Provide solutions to products/services through face-to-face contact. Write and follow up on Tenders and proposals. Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts. Maintain sales records and prepare sales reports.
- Increase share of wallet: Maximize the number of products and services sold to the existing by introducing solutions. Alert clients to new or improved product/services. Contact and visit existing customers to determine needs.
- Minimize debts: Work with the contact person and proactively keep the account debts to a minimum. Be innovative.
- Minimize churn at account level: Suggest products and/or services to be developed with the marketing department. Determine ways to differentiate from competitors. Work with management to identify up-sell opportunities. Maintain a regular schedule of contact. Cement relationships with clients. Assist marketing with design and promotional strategies.
Qualifications
Educational Qualifications, Skills, Competencies, Attributes, Technical Skills:
- University degree in business, sales, marketing, or equivalent qualification
- IT Literacy, an added advantage
- Able to operate in a performance-driven organization
- Proficient in English and Swahili
Relevant Experience (Type of experience and minimum number of years): 3-5 years’ experience in managing corporate business/SME Sales. Experience from Banking, Financial Services, and Insurance.
Other requirements (Behavioral etc.):
- Able to operate in a performance-driven organization
- Good organizational and teamwork skills
- Ability to quickly react to changes
- Ability to work on tight deadlines
- Self-motivated, enthusiastic, energetic
- Excellent and effective communication skills, both orally and written
- Attention to detail
- Confident, assertive with good negotiation skills
- Excellent time management skills
- Clean Driving License – own vehicle
- Customer-centric
- Adherence to Company policy and procedures
- Maintain high levels of integrity
