Job Purpose

Manage and Grow Vodacom M-Pesa Business across all KPIs in the North region. While reporting to EHOD- M-Pesa Distribution operations and dotted line to Regional EHOD. The role manages M-Pesa partners and Customers by putting up a strategic on ground commercial plan and see to its successful implementation. Coordinate with all stakeholders and project manage all M-Pesa ATL and BTL campaigns and foster M-Pesa footprint in order to maximize Customers Mobile money activities and grow M-Pesa Revenue Market Share. Effective M-Pesa partners’ management and Maintain close watch on market dynamics including competitor activities that affect M-Pesa business and recommend mitigations.

Key Accountabilities

• Design and implement M-Pesa Regional commercial plan in line with Overall Vodacom M-Pesa Annual strategy to increase the width and depth of M-Pesa distribution, which would translate into increasing M-Pesa customers and revenues in relation to regional targets
• Coordinate sales and distribution activities within the region including wakalas, super agents, aggregators, merchants. Ensure timely resolution of issues and management such as but not limited to float management, SIM replacements etc. Work to ensure M-Pesa Distributions and footprint is the largest in the country
• Manage Coordinate and support distributors/dealers and other partners in the region whilst optimizing Distribution partners’ returns in terms of ROI and ensure mutually healthy returns
• Information mining to facilitate M-Pesa performance review and relevant action plan at the Region/Territory/town level and prepare weekly reports for management meetings
• Develop and Execute approved, quarterly and on demand tactical plans to ensure M-Pesa Growth continuity despite market dynamics
  
  

Qualifications & Experience

• Bachelor’s degree or Advanced Diploma in a business related course
• 3-5 years of varied experience in Mobile Money on ground sales, 2years at a senior level
• Extensive knowledge of Mobile Financial Services business and value chain and sound understanding of distribution models and route to market
• Mobile money products penetration and on ground execution skills
• Mobile Money commercial analysis skills
  
  

CORE COMPETENCIES

• High level of integrity and work ethics
• Ability to manage an outsourcing partner to deliver business solutions and results
• High on interpersonal skills and able to relate at all levels within the business
• Sound sales & Distribution experience – combination of both FMCG/Direct marketing
• Customer intimacy
• Keen on end to end to distributor and staff issues
• Sound analytical skills
• Strong communication skills and should be able to lead cross functional teams
• High level of planning & execution capabilities
• Able to work under high stress with short-term targets and objectives
  
  

Skills

• Dynamic Prioritisation and Multi Tasking
• Business Partnering
• Requirements Analysis
• Change and Adaptability
• Data driven decisions
• Complexity Management
• Communication
• Data Analytics and Insights
• Continuous Improvement
• Business and Commercial Acumen
• Sales Methodologies and Processes
• Customer Centricity
• Problem Solving