Mobisol is one of the world’s leading companies for Solar Home Systems with approximately 600 passionate employees, delivering a clean and affordable alternative to fossil fuels for low-income households (living without access to reliable energy). Our dedicated product line combines solar energy with innovative mobile technology and accessible micro-financing. Having successfully installed more than 90,000 solar home systems in Tanzania, Kenya, and Rwanda, Mobisol is in the process of scaling with its mission to Plug in the World. Please read more about Mobisol at www.plugintheworld.com.
To deliver quality customer services, Mobisol Tanzania is looking for a Maintenance Coordinator with a strong background in controlling and high-level business acumen.
TASKS AND RESPONSIBILITIES
- Analyze open maintenance cases in database and recommend proper action to be taken by maintenance technicians
- Remotely, troubleshoot maintenance cases together with the customer
- Assign maintenance cases to maintenance technicians, record actions taken in the database and close the cases
- Monitor and evaluate the performance of maintenance technicians regarding the quality and time of actions taken and recommend recertification when necessary
- Remotely, support maintenance technicians with difficult maintenance cases
- Report maintenance cases on a monthly basis to the service analyst and monitoring coordinator
- Review transport cost of maintenance technicians before closing of maintenance visits
- Provide support to installation technician coordinators on technicality of Solar Home Systems (SHS)
- Train the customer care department in remote troubleshooting and updating the troubleshooting manual
- Provide detailed information of areas without maintenance technicians, and communicate recruitment needs to the supervisor
QUALIFICATIONS/REQUIREMENTS REQUIRED FOR THE ROLE
- Degree /Diploma in Electrical and Electronics or related studies from recognized institution
- At least one year experience in solar installation and solar troubleshooting, or electrical installations
- Proven ability to work with remotely located teams, while delivering required results
- Good communication skills, fluent both in English and Swahili
- Valid driving license should know how to drive manual and automatic transmission cars
- Intermediate/ Advanced knowledge of Excel spreadsheets and data analysis
- Willingness to travel around the regions
As an equal opportunity employer, Mobisol offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity, disability, religion, or beliefs.
