Responsibilities

• Overseeing the full management functions of this Lodge, all meals (breakfast, lunch and dinner) served,
• Assist department supervisors with day to day tasks,
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance,
• Welcoming and checking in of guests,
• Establish targets, KPI’s, schedules, policies, and procedures,
• Handling customer complaints and queries,
• Comply with all health and safety regulations,
• Ensure that company standards for guest services, décor, and housekeeping are met,
• Daily lodge banking, sales & expense reports and reconciliations,
• Completing all month-end duties as per property accounts,
• Compiling, monitoring and controlling of budgets during the financial year,
• Stock takes and control at month-end,
• Financial and operational business reports to Head Office,
• Managing stock control,
• Managing Bar service and control,
• Management of guest delight activities,
• Answer questions from guests about hotel policies and services,
• Overall oversight of hospitality food, general appearance and management of maintenance issues,
• Ensuring effective communications when guests move on to another destination or require transfers – assisting with preparing welcome notes and indemnities, as required,
• Hosting at meals as required and per schedule,
• Organize for events and other activities that can be catered at the premises,
• Interview, hire, train, and sometimes fire staff members.

Minimum Qualifications

• Hospitality (Hotel / Lodge Management) Diploma or Degree,
• Minimum 8-10 years’ experience in high-end lodging/restaurant operations,
• Up to date with food and beverages trends and best practices
• Strong leadership skills,
• Innovative and creative – To drive the hospitality at the lodge to new levels,
• Between the Couple, the following Skills would be required:
  • 4+/5 Star Lodge experience required (African experience preferred)
  • Must be experienced in training
  • F&B – Chef/Kitchen experience, Rooms Division, cost control and have strong administrative skills all round.
  • Front Office / F&B Administrative experience
  • Hospitality Sales and Marketing experience
  • Ability to speak more than one language (multi-lingual)

Application Requirements

• We require detailed and professional CV’s
• Applications must have individual Head and Shoulders photos of each partner
• Full details on all certifications/qualifications – preferable with scanned copies attached
• Full details and breakdown of current or last salary – preferable with copy of pay slip attached
• Reference letter from previous employers
• Applicants available immediately or at short notice will get preference

Application Deadline: 26th August 2019