Job Purpose

Oversee branch operations through ensuring adequate controls and quality customer service delivery.

Key Responsibilities/Tasks:

Operations:

• • Manage branch operations in terms of processes, staff and assets.
• • Ensure that all branches operate in accordance with approved procedures and policies.
• • Communicate with external entities in regards to branch operations
• • Collaborate with other heads of departments on day to day basis for smooth functioning of the bank’s operations
• • Review reconciliation of Branch related suspense accounts
• • Coordinate different user acceptance testing for systems, whenever required for any new products or if there is any change in the existing products that are related to branches.

Cash Management:

• • Monitor bank wide cash positions to ensure that branches hold sufficient cash to serve customers and are within internal approved limits
• • Ensure the bank wide cash position is within insured limit and obtain insurance cover in case of excess.
• • Monitor and control Cash in Transit (CIT) among branches and BOT/other commercial banks, in accordance to security requirements

Customer Service:

• • Coordinate resolution of customer’s complaints/queries between branches and Head Office
• • Coordinate resolutions of branch queries and challenges with the concerned Head Office Units e.g. ICT
• • Ensure branch customer’s service delivery channels are all working e.g. ATMs. Audit and Compliance:
• • Ensure that all branches have completed Audit Agreed Recommendation Plans (ARP) on time
• • Coordinate branch audits by attending all entrance and exit meetings and responding to Head Office related audit issues as well as closing branch audits
• • Ensure branch operations comply with Regulators ( AML policies, etc.)
• • Coordinate provision of information required by regulatory bodies (BOT, PCCB, etc.) Operational Reporting:
• • Ensure that all branches perform daily review/monitor of various operations related activities through submission of reports (like account reactivation, new account open/closed, customer static data change report, customer mandate report, cheque book issuance report), account with debit balances (due to inward clearing cheques) and receives daily confirmation from branches.

Risk Management:

• • Coordinate the review of risk control self-assessments (RCSA) for branches in liaison with Chief Operations Officer and Head of Risk
• • Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
• • Ensure effective adoption and utilization of risk management tools
• • Drive remediation of risk management exceptions identified during audit or risk reviews
• • Promote risk management culture
  
  

Administration:

• • Disseminate Chief Operations Officer and CEO instructions to branch operations staff
• • Support the Chief Operations Officer in preparing branch related budget by providing input from branches
• • Support Chief Operations Officer in meeting corporate and bank’s strategy objectives related to branches
• • Overall, in charge of branch operations staff including leave management, interbranch rotation, performance appraisal, training, coaching and mentoring within the department
• • Perform any other duties as may be assigned by the immediate supervisor from time to time

Skills, Knowledge and Abilities

• • Problem solving skills
• • Leadership skills
• • Knowledge of Regulatory guidelines and industry environment
• • Knowledge of bank products and procedures, and policies
• • Communication skills
• • Knowledge on Microsoft Application

Academic / Professional Qualifications

• • Bachelor’s degree in Banking, Finance, Business Administration or any other related field

Working Experience Required

• • A minimum of 5 years of working experience at management level

DEADLINE FOR APPLICATION: 

Deadline for receiving applications  for this role is on 10th December, 2022. 

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.