BRAC TANZANIA FINANCE LIMITED (BTFL) is the largest Microfinance organization in Tanzania with a mission to responsibly provide a range of financial services to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-to-reach areas to create self-employment opportunities, build financial resilience, and harness entrepreneurial spirit by empowering them economically.

BRAC Tanzania Finance LTD is seeking applications from competent, dynamic, and self-motivated individuals to fill up the following position:

Position (1): Manager, IT Services Job Location: Country Office, Dar Es Salaam

Main Job Responsibilities:

• Primary custodian of BRAC Tanzania Finance Limited’s effective use of the tool throughout the organization.
• Designs and maintains a set of agreed performance dashboards for IT service delivery to all BRAC Tanzania Finance Limited offices.
• Works to ensure execution of regular Customer Satisfaction surveys regarding IT services delivery and takes necessary steps with Head of IT to address areas of concern or weakness.
• Manages all incident escalations from branches, with primary responsibility for keeping the IT Head abreast with progress on resolution.
• Oversees the documentation and application of sound and up-to-date IT principles and compliance with IT policies, standards, and procedures.
• In charge of drafting and improvement of ITSM process, policies, and governance to be adopted by BRAC Tanzania Finance Limited.
• Monitors Service Level Agreements with IT service partners and regularly reports service delivery performance to the Head of IT.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation.
• Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Practice, promote, and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encouraging others to do so.

Required Skills/Capacity:

• Must have proven leadership skills and strategic planning capability.
• IT Service Management: Familiarity with ITIL (Information Technology Infrastructure Library) best practices for service management and service level agreements (SLAs).
• Change and Project Management: Experience in Managing IT changes, upgrades, and projects, including planning and execution.
• Vendor Management: Skill in managing relationships with third-party vendors and service providers, monitoring performance and adherence to contracts.
• Technical Troubleshooting: Proficiency in addressing and resolving complex IT issues and incidents, often under pressure.
• Risk Management: Ability to identify and mitigate IT-related risks, develop disaster recovery plans, and ensure business continuity.
• Regulatory Compliance: Understanding of financial industry regulations and compliance standards.

Educational Requirements and Experience:

• Degree in computer science or information technology, or a related field.
• At least 5 years in IT service delivery, including incident and problem management, service level agreements (SLAs) from a financial institution.
• Must be ITIL-certified.

Employment Type: Contractual

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

• Candidate needs to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary to: recruitment.tanzania@brac.net.

Only complete applications will be accepted, and shortlisted candidates will be contacted. Application Deadline: 17th August 2024

*** BRAC is committed to safeguarding children, young people, and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System.

BRAC is an equal opportunities employer.