Key accountabilities

DVAS - Planning and Organization:

• PO1: Contribute to the Data Service and Value added service system Strategy and Roadmap

• PO2: Contribute to the Data Service and Value added service system Technical Architecture

• PO3: Determine the Technological Direction by performing technology scans on new systems and tools.

• PO4:  Develop and Maintain Project Policies and Procedures

• DVAS - Financial Administration:

• PO5: Manage Data Service and Value added service system investment with budgets, financial plans and expenditure motivations aligned to the business plans

DVAS-Acquisition and Implementation:

• AI1: Identify Automated Solutions to satisfy user requirement. Ensure quality technical designs for Data Service and Value added service system, providing performance, flexibility and scalability.

• AI2: Acquire and Maintain Application Software to effectively support the business processes

• AI5: Accredit Systems/Applications for various projects

DVAS - Systems Operations and Maintenance:

• DS3: Manage Performance and Capacity of the VAS systems and Call Center application.

• DS4: Ensure Continuous Service with high availability and minimum disruption.

• DS5: Ensure Systems Security by safe guarding against unauthorized access.

• DS9: Manage Systems Configuration by accounting for all system components.

• DS10: Manage systems problems and incidents.

• DS11: Manage data to ensure adequate storage during uptake processes.

• DS13: Manage operations: Change control, escalation, basic work instructions.

DVAS - Systems Monitoring:

• M1: Monitoring systems processes such as databases and operating systems, for all VAS and GSN elements.

• M4: Provide for independent audit

Project management:

1.            PO10: Manage projects as per VTL project management methodology :-

• On time and within budget and priorities

• Program management of the development oriented projects.

• Manage/Implement the commercial agreements with suppliers and contractors.

• Managing multi-disciplinary teams including external suppliers

• Developing project programs & budget plans

2.            PO11: Manage Quality to meet customer requirements

• Ensure functionality meets requirements

• Ensure solution is operationally sound.

Staff Management:

1.            PO7: Manage Human Resources to maximize personal contributions :-

• Maintain a stable, highly skilled staff complement.  Ensuring availability of core competence.

• Ensure a comprehensive staff development plan covering career advancement, cross-training, succession planning, and skill development is in place           

Supplier & Contractor Management:

• DS1:       Define service levels for specific contracts. Contracts must be in place.

• DS2:       Manage third-party services obtained from vendors.