Organization: Tanzania Women Chamber of Commerce (TWCC)

Duty Station: Dar es Salaam

Type of Contract: Full Time

Reporting to: Program Manager

Appointing Period: 3 years

Starting Date: 1 August 2024

Background:

The Tanzania Women Chamber of Commerce (TWCC) – www.twcc-tz.org – stands as a pivotal organization, uniting various women and youth entrepreneurs across Tanzania. Established in December 2005, TWCC serves as an apex and umbrella entity, encompassing sectoral Business Women Associations, Companies, Cooperatives, Groups, and Sole proprietors. Currently boasting a membership exceeding 12,000, TWCC’s reach extends to over 1 million women from all sectors of the economy, spanning 27 Regional Chapters in Tanzania Mainland and Zanzibar, along with 14 Women Sectoral Associations, and 11 Platforms catering to women in Cross Border Trade.

TWCC’s primary objective lies in fostering unity among women and youth entrepreneurs, including those in the informal sector, to promote business formalization and growth. Through robust capacity-building initiatives and mentorship programs, TWCC endeavors to alleviate poverty among women by equipping them with the necessary skills and resources for success. Moreover, TWCC collaborates closely with both private and public sector entities to advocate for favorable policies conducive to the flourishing of women-owned enterprises.

Job Summary:

The Mentorship Coordinator at the Tanzania Women Chamber of Commerce (TWCC) is responsible for establishing, coordinating, and maintaining an effective Mentoring Program that aligns with the needs and goals of program participants and the TWCC. This role involves planning, implementing, and overseeing all aspects of the mentorship program to ensure its success and effectiveness.

Main Duties and Responsibilities:

Program Establishment and Implementation:

• Establish, plan, and implement the Mentorship Program in accordance with TWCC’s objectives and the needs of program participants.
• Ensure that the program plan addresses the interests of participants while fulfilling TWCC’s goals.
• Collaborate with key personnel to identify suitable mentors and assess mentee applications.
• Organize Mentor’s Interviews.
• Facilitate the selection process for mentees and ensure appropriate pairing of mentors and mentees.
• Inform mentee candidates of the outcomes of the selection process in a timely manner.
• Link mentees with various trade support and facilitation instructions for business formalization.
• Receive and compile weekly, monthly, and final progress reports from mentors.
• Organize capacity-building sessions for mentees to address gaps related to business management, leadership in business, branding, financial literacy, packaging, branding, marketing, environmental compliance, and sustainability.
• Conduct workshops with financial institutions and link mentees to understand the available finance options.
• Coordinate both physical and digital mentoring and learning hubs.

Program Standards and Best Practices:

• Establish and maintain best practices, standards, and protocols throughout the program to ensure its effectiveness and integrity.
• Obtain information for certification and registration from various offices for the mentees.
• Act as a referral point for any issues arising in mentor-mentee relationships or program-related concerns, addressing and resolving concerns as they arise.

Program Events Facilitation:

• Lead, plan, and facilitate Mentorship Program launch, closure events, and other relevant workshops or events as needed.
• Ensure the Mentorship Program operates as intended and track its progress regularly.
• Conduct post-program evaluations and report results to the management for continuous improvement.
• Ensure mentors, mentees, and guests receive relevant materials and briefings as necessary.
• Establish a protocol for quarterly and annual program reviews to maintain effectiveness, meet expectations, and deliver value continually.
• Identify, evaluate, and propose solutions to areas of the program that require attention.

Knowledge and Collaboration:

• Stay informed of current research and information relevant to mentoring practices to enhance program effectiveness.
• Work with the Communication Coordinator and/or Events Coordinator as required.
• Provide guidance and support to mentees and mentors, maintaining contact as needed.
• Maintain accurate records of the Mentorship Program and its participants.
• Assist with outreach and recruitment of new volunteer learning partners for multiple program sites.
• Collaborate with partner organizations as necessary to support their needs.

Volunteer Management:

• Provide orientation and participate in project beneficiaries’ selection process.
• Update and maintain records in the project management database, run reports, and write reports as directed.
• Create, update, and maintain documents, outreach materials, and manuals as needed.
• Support program staff with supervision and case management for mentors as necessary.

Professional Development:

• Attend conferences and external professional development opportunities as resources allow.
• Participate in team meetings, trainings, and required events/activities to ensure effective coordination.

Academic and Professional Qualifications:

• Undergraduate degree in Business Administration, Marketing, Economics, Information Technology, etc.
• Professional qualifications in project management, M&E, or communications will be an added advantage.

Work Experience:

• At least three years’ experience in business development services, mentorship and coaching activities, community engagement or development, or related fields.
• Understanding of Tanzania’s private sector and business environment will be an added advantage.

Technical Skills and Behavioral Competencies:

• Experience in program coordination or similar roles.
• Strong organizational and communication skills.
• Ability to work effectively with diverse stakeholders.
• Knowledge of mentoring practices and program evaluation.
• Proficiency in database management and report writing.
• Ability to work independently and as part of a team.
• Commitment to gender equality and women’s empowerment.

How to Apply:

Interested candidates should submit a resume, cover letter, and at least three professional referees via email to: recruitment@twcc-tz.org by 10th July 2024. All applications should be addressed to:

Executive Director
Tanzania Women Chamber of Commerce (TWCC)
Ground floor, Oasis Office Park
Haile Sellasie Road - Masaki
P.O. BOX 5591, Dar Es Salaam

Please note that only shortlisted applications will be contacted for interviews. If you do not hear from us within four weeks of the closing date of this advert, please consider that your application has not been successful on this occasion.

TWCC is committed to achieving workforce diversity in terms of gender, nationality, and culture. All applications will be treated with the strictest confidence.