JOB PURPOSE

The Network Operations Manager would function as a relationship manager between the Commercial Categories, Technical and Managed Service Partners (MSP’s), delivering on signed SLAs. He/she would be accountable for the operations and maintenance of all Network infrastructure, GSM/ WCDMA and other wireless network infrastructure, management of SLAs with service providers for passive and active. He/she would be accountable for planning and managing Network Operation activities, he/she would ensure operational support to the rollout, quality and planning departments, ensuring that all planned implementation in the regions are completed within scope and agreed timelines.Developing and providing reports to evaluate and benchmark Operational productivity.

Main Accountabilities

Network Service Assurance

• Managing MSP contracts
• Fault events and Trouble ticket management (Front & Back Office)Quality of service (QoS) management Network and service testing
• Service level agreement (SLA) monitoring

   

Measurable: Network MTTR SLA reports

Operational KPIs & KQIs

• Maintaining current Network infrastructure and ensuring optimal performance by managing MSP’s
• Together with MSP’s
• Evaluating recommended network changes with respect to new tools and technology
• Ensuring implementation of new tools/technology in the production environment by projects and MSP’s
• Responsibility for end to end quality of service for all Network infrastructure and services
• Prioritizing modifications to core systems applications
• Ensure a cultured O&M documentation proces

   

Measurable: Network availability TCH Availability Power availability All other Subscriber perceived KPIs & KQI

Optimal Resource Management

• Ensuring MSP’s have optimal highly skilled resources
• Ensuring MSP’s perform skill gap analysis and providing staff development programs
• Ensuring effective and inclusive communication by MSP entitiesEnforcing Company policies and procedure

   

Measurable: Managing MSP to ensure efficient and highly skilled staff in place analysis of gaps and ensuring they are filled

Management of Network OPEX, responsible for

• Budget Forecasting requirements
• Annual MSP budget preparation
• Assist with Budget scheduling
• Analyzing Budget variance
• Initiating corrective measures and actions

   

Measurable: OPEX Budget Tracking reports budget Schedule reports

Provide reports and dashboards to evaluate and benchmark MSP and Regional performance

Measurable: Contractual RSLA compliance reports

Qualification And Experience

• University degree preferably in Telecommunications / Electronics, Computer Sciences-Engineering or information Technology
• A minimum of 10 years Telecommunications operations support experience, at least 4 years of Middle or Senior level Management.
• Should have adequate knowledge in Network fault management, GSM/WCDMA access and core network management,

   

  IP/MPLS Technology, IN/VAS operations, Wireless Network planning, Infrastructure support , SLA Management with OEMs,

   

  CORE COMPETENCIES

• Executor
• Team Player
• Works well under pressure

   

This Position Is Open To People

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