Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Assist Head, Investor Services in achieving the department’s goals by ensuring that a cost-effective, high-quality service is provided to our customers, by effectively controlling tasks within the investor services section.
• Responsible for actual accurate settlements of cash, securities (Equities, Fixed Income & Money Market instruments) and Trustee Services transactions while ensuring that all settlements are settled in convention with the market rules, directives and procedures.
• Deal with clients telephonically, via SWIFT and e-mail and ensure all transactions are settled according to client’s SLA and relevant systems updated accurately
   

Key Responsibilities/Accountabilities
 

Ensure that all settlements procedures are complied with in accordance with procedure manual.

• Bring all problems and possible solutions to Head, Investors Services attention.
• Action all instructions in Settlement Module, Receive deliver windows, cancellation windows and rejection window in the
• Custody securities system and cash transactions in the core banking system
• Follow up on all excluded trades until resolved or escalate when not resolved within required time lines
• Follow up on all failed trades until cancelled
• Advice Head, Investors Services of all system related problems as soon as identified.
• Ensure that all filing is done in a methodical manner on a daily basis, and follow the correct retrieval procedures.
• Prioritize and Plan effectively, have sense of urgency in order to meet set deadlines.
• Ensure that all communication with relationship management is brought to the attention of the Head, Investors Services
• Ensure that you are aware of your responsibilities i.t.o.  KRA’s and Job descriptions.
• Ensure that all outstanding issues are followed up conclusively
• Adhere to procedures. Identify and suggest amendments where applicable. (Discuss with Head, Investors Services prior to implementation)
• Ensure all manual controls are followed to ensure no fall outs in processing and excess (overdrafts) management
• Attend and proactively participate in all meetings / workshops / team builds, and provide input.
• Ensure relationship and services issues raised by clients are brought to the attention of the Head, Investor Services
• Ensure all errors are reported and recorded on error log
• Contribute to the achievement of the goals contained in the individual performance contract and team goals
• Understands and manages risk associated with the area of responsibility and its impact on the bank
• Continuously improve service offerings through innovation, and a future orientation towards automation.
• Demonstrate determination to achieve the ‘right’ business results, first time.
• Ensure service is provided in accordance to agreed standard Service Level Agreement.
• Ensure queries are responded to within 24 hour turn-around times and adequate resolution and follow-through. 
• Ensure formalized back-up procedures are adhered to, and that sign-off is affected by the respective parties. Follow up and follow through with all outstanding matters and ensure that adequate written communication has been done
• Be responsible for, and initiate own development and career planning.
• Ensure the provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients’ needs and market demands in order to define business requirements
• Action all aspects relating to settlements of all securities within the required timelines of the market rules & directives and clients SLA to prevent any penalties or reputational damage levied against the bank.
• Act as a back-up for Head, Investor Services when needed. 
  Display teamwork and live by the Banks Values.
  • Ensure support is provided to Officer that controls all aspects relating to Reporting and Reconciliation.
  • Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
     

Preferred Qualification and Experience

• A degree holder from a recognized University
• Custody Certification
• Business-related Degree.
• Knowledge in the Financial Markets
• Knowledge of Banking products and services (including Operational products, Treasury, Custodial, Investment banking etc)
• Have a good understanding of all settlement related functions
• Sufficient technical, business and process knowledge relative to the securities industry
• Basic knowledge of Accounting/Finance
• Custody background will be an added advantage
  Computer Literacy
• MS Office
   

Knowledge/Technical Skills/Expertise

• Ability to learn new systems/processes and to grasp instructions quickly
• High level of accuracy and attention to detail
• Good communication skills (verbal & written)
• Strong relationship and interpersonal skills
• Excellent time management skills
• Excellent problem-solving skills
• Ability to perform optimally and to remain focused while under pressure
• Ability to work in a team
• Good planning and organization skills 
• Dynamic
• Positive attitude
• Self-motivated
• Proactive in all aspects
• Willing and able to ensure ongoing self-development
• Display initiative
• Ability to adapt readily to change
• Resilience and drive
• Self-starter, confident and assertive
• Creative thinking
• Display respecting each other
• Providing excellent Customer Service
• Acting with Integrity