Overview

TIB Corporate Bank Limited (TIB CBL) is a Commercial Bank and is licensed by Bank of Tanzania to carry on banking business across a network of branches, agencies, and departments. The bank offers complementary and supporting banking services such as short term and working capital loans, trade loans as well as other banking products and services.

TIB CBL is looking for committed, self-driven, dynamic and competent qualified candidates to fill the vacancies below:

Operation Supervisor( Dodoma)

Job Purpose

Provide efficient business management to facilitate delivery of performance and achievement of operational excellence in the branch

Key Responsibilities

o Drive the achievement of contacted targets in the branch

• Ensure documents received from customer service are complete and accurate for processing
• Ensure efficiency on processing of transactions such as third party salaries, outward and inward Cheque clearing, Account opening, TTs and TISS, Capturing and updating of clients mandate etc with zero error
• Ensure all clients requests are executed immediately and followed up regularly so as to honor commitments made to clients
• Oversee the branch team to ensure effective daily operations
• Identify cross selling and pass leads to sales team
• Allocate duties to team members in order to achieve operational targets including prioritizations and work schedules
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
• Ensure that suspense accounts balance on daily basis
• Ensure daily check of GL posted transactions
• Analyze GL Trial Balance for abnormalities
• Ensure monthly GL Accounts reconciliation and follow up of outstanding figures is done as per the laid down procedure and SLA
• Ensure that all GL vouchers are properly validated
• Ensure daily workload is processed on time (adhere to cut off time)
• Manage issuance of bankers cheques and over the counter cheques
• Ensure call back and call over is done as per the procedure
• Maintain and update branch inventory
• Ensure safe and secure keeping of all branch records i.e vouchers, registers and reports
• Ensure fee are collected as per prevailing tariff guides and circulars
• Ensure that controlled stationery and safe custody items are properly maintained and regularly checked.
• Ensure that Payments Screening is done as per the policy and procedure
• Ensure that adequate working tools are available and are in order
• Ensure that tools / equipment’s are properly maintained and serviced as per SLA with service providers
• Oversee cash movement to and from the branch and confirm security arrangement are in place
• Manag/Oversee and control effective ATM Replenishment and Balancing
• Manage all cash limits in the branch i.e teller limits and control total branch cash limits
• Report excess as soon as it arises and arrange for insurance cover
• Ensure Branch cash balances daily
• Ensure adherence to safety and security
• Ensure daily cash position is reported as required
• Ensure that strong room keys are properly managed as per policy
• Ensure that hand-over’s of keys are properly done
• Ensure that snap checks are done and recorded
• Carry out any other duty that may be assigned by supervisor/line manager and or management

o Customer Service and Relationship Building

• Ensure clients query are attended to on time
• Accountability for enhancement of customer service by making sure transactions are processed on time
• Ensure the service to clients is done with professionalism ethics
• Ensure team maintain neat and tidy environment all the time
• Communication to clients should be done professionally
• Ensure team accuracy and efficiency when dealing with clients instructions

o Controls, Compliance and Risk Management (adherence to banks policies and procedure)

• Ensure security alarms are in order and tested as per the procedure
• Ensure that CCTV cameras are in place and in order
• Ensure security door PINs are properly managed
• Ensure that branch physical opening is done as per policy and procedure manual
• Ensure that access to strong room, teller area, server and record room is controlled
• Adhere to relevant control on items kept in safe custody e.g controlled stationary ATM Cards ect
• Ensure security on properties and premises
• Conduct snap checks regularly
• Execute Audit queries on time
• Monitor and control applicable registers in the department and branch
• Ensure conformance to authority mandates at all time
• Adhere to procedures for protecting team and own User ID and passwords
• Ensure adherence to all banks process, policies and procedure manuals
• Ensure adherence to banks risk and control policies
• Build awareness and keep yourself updated with regard to KYC, COMPLIANCE and AML regulations

o Learning and Growth (People Management and Career Development)

• Review leave plans in place and make recommendations to the line manager to adjust the plans if required. Review leave captures on the employees system (HRM Inspire) to ensure that all leave was captured
• When required, recommend to the line manger to initiate disciplinary processes for team members, participate in collecting the evidence for the case and the whole process to the end
• Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment
• Develop high performing team by conducting o performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
• Coach and mentor team members on daily basis i on how to improve their own productivity and use of the bank’s processes and systems
• Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken
• Establish and maintain a succession plan for the team
• Monitor overtime and ensure that it is kept to a minimum. Ensure that all overtime is pre-approved as per the laid down procedure
• Actively participate in product knowledge sessions with the team
• Demonstrate learning attitude
• Attend training needs identified in BSC
• Have a team and self-career plan in place

Qualifications, Knowledge, and Experience

• A degree in Business Administration, Economics, Commerce, Banking or related discipline.
• At least five (3-7) years working experience in a similar position in banking/financial institution.
• Strong written and oral communication skills with ability to write documentation in a concise and focused style.
• Excellent and well developed interpersonal and organizational skills.
• Must be a team player, very self-motivated and able to manage and prioritize workload with minimum supervision.
• Computer literate.
• Knowledge of Mission of the bank. Strategic thinking skills - Developing business strategies.
• Planning, directing, high professional standards, aggressiveness in goal setting and achievement.

MODE OF APPLICATION

Qualifying candidates should apply in writing to or lodge their applications at the email address below, enclosing:

1. An application letter showing how they meet the post’s requirements.
2. Comprehensive Curriculum Vitae.
3. Copies of relevant certificates and awards.
4. Contact address including telephone number(s) and/or email address(s) if available.
5. Names and full addresses of three referees.

Closing Date is Thursday, 7th March 2019

THE MANAGING DIRECTOR,

TIB Corporate Bank Limited,

Samora Tower - 7th Floor,

Samora Avenue/Bridge Street,

P.O. Box 9102,

Dar es Salaam.

Tel: +255 222 162440

Email: recruitmentcbl@tib.co.tz

Only Shortlisted applicants will be contacted.

TIB Corporate Bank Limited is an equal Opportunity Employer