Job Introduction:

Operations Manager ensures the safe and effective delivery of quality contractual and ad-hoc integrated security services to customers within the country, in compliance with legislation, company policies, processes, and procedures, to ensure the achievement of budgeted financial targets and customer service level.

Role Responsibility:

Main Responsibilities

1. Effective management of the financial performance

• Manage relationship between actual results, budgets, and forecasts
• Initiate cost saving models and controls
• Gross Margin Management:
  • Direct Wage control/planning system management
  • Fleet costs
  • Overheads control
  • Contract profitability analysis
• Existing Revenue Growth:
  • Price escalations are achieved
• Manage cash flow:
  • DSO management

2. Effective management of staff within the country

• Effective Organization:
  • Staff turnover analysis, proper allocation of staff to positions and structure.
• Development:
  • Succession Planning and Employment Equity
  • Ensure the provision of high-quality induction, onboarding and ongoing training for frontline employees, ensuring that they are equipped and prepared to deliver the service
  • Attendance of subordinates at scheduled training interventions, meeting of employment equity goals, succession planning.
• Leadership
  • Staff motivation levels
  • Promote a health and safety culture within the workplace
  • Manage personal resources and own professional development
  • Undertake other activities as required

3. Effective management of operations

• Client retention and customer service levels
  • Proportion of contracts lost
• Quality Management/Ops Process management – adherence to quality standard
  • QA audit results and operational matrix
• Shared Best Practice
• Specific examples of implementation of BP from other countries

4. Effective management of business development function

• New business development
  • Assist the Head of Sales to establish an effective ISS marketing plan and structure to effect ISS growth
• Competitors evaluations
  • Demonstrate a thorough understanding of the competitor environment faced by the country.
• Managing and shaping the external environment
• Involvement in community and business forums and general public profile

The Ideal Candidate:

• Relevant Business qualification preferred.
• Background in security management.
• 5+ years’ experience in a business and/or operational senior management position.
• Strong commitment, leadership, and management skills.
• Results and customer focus
• Experience in establishing medium-term growth strategies and strong operating mechanisms for performance.
• Excellent communication (written and verbal), interpersonal, marketing and negotiation skills.
• Must be Bilingual in English and French
• Capable of working effectively and productively with team members.
• Knowledge of the development and implementation of policies and procedures.
• Experienced in living and working in a professional commercial capacity overseas.
• Ability to maintain strong ethical and professional values.
• The ability to operate in diverse cultural environments.
• Flexibility and adaptability to rapid environmental changes.
• Proficient in the ability to understand problems, situations and the reasons behind them, crossing the barriers of languages and cultures.
• Autonomous and results orientated, with a clear determination to succeed.