A. CORE JOB DESCRIPTION

Operations Officer is responsible to ensure standards and formalities are well in place. He/She manages all functions under operations undertaken by the company. He/She will make sure all scope of work is carried out as per established procedures, without breach of Service Level Agreement (SLA) or client contract. He will manage and oversee all departments under his authority so that they comply with their respective job descriptions and duties.

Context

ShuleSoft Limited is a multinational-focused Software Company focusing to build products and services that impact Multiple Sectors starting with the Education Sector. The focus of ShuleSoft Limited is to expand in multiple countries and create a massive impact in the education space.

ShuleSoft Limited Vision: Empower educational institutions with the right tools to enhance both financial and academic performance

Slogan: Making Effectiveness Possible

Operations Officer is a very critical leadership role to ensure the company meets its targets and generates sustainable business. The strength of a person in this position affects the customer experience, revenue generation, and relationship with customers, as well as how we sustain the company's current and future revenue. Indeed, this role needs someone who is highly strategic, well exposed to the corporate world, focused, and ambitious to build a successful organization that operates with standards and best practices

Operations Officer is responsible to design processes and procedures, manage legal risks, job design, managing service level agreements, and ensuring all operational aspects of business are well taken care of.

B. KEY ACCOUNTABILITIES

1. Design standard operational manuals, policies, and procedures for the department/team, a job position, or customers
2. Collaborating with the management team in setting and driving the company vision, and operational strategy and designing the organizational structure to achieve short and long-term objectives
3. Leading and managing the Leadership Team – recruiting, objective setting, coaching, motivating, and performance monitoring. Creating and cultivating a client-centric culture within the Company
4. Ensure company legal and operational compliance, including drafting internal & external contracts, compliance follow-ups, etc
5. Analyzing all internal operations and identifying areas for Continuous Improvement.
6. Partnering with the CEO on local and international expansion in strategy, budgeting, and setting growth targets
7. Developing actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO

EDUCATION

Master in Business Administration in Human Resources or similar certifications, certification in Project Management for professionals or Business Administration is an added advantage. Background in Information Technology is essential

EXPERIENCE

• Proven experience in handling business operations or similar roles; 5+ years experience in leadership positions
• Sound understanding of business functions such as Product, Development, Sales, HR, Finance, Marketing, Customer Experience, Content Management, Supplier Engagement, etc.
• Demonstrable competency in strategic planning and business development.
• Sound judgment and aptitude in decision-making and problem-solving.
• Leadership skills, with steadfast resolve and personal integrity.
• Understanding of advanced business planning and regulatory issues in software industries
• A solid grasp of data analysis and performance metrics.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
• Excellent mentoring, coaching, leadership, and people management skills.
• Strategic thinking - the ability to understand the business implications of decisions; display an orientation towards growth and demonstrate knowledge of the market and competition.
• Bonus point:
• Certification in Product Management and/or Project Management
• Certifications in operations management
• Certification in human resources management

This Job might be for you if:

• You like things to go in a standard way, and highly professional, organizing tasks and priorities with best practices
• You are a team player. You like delegating tasks, and figuring out who can do the job much better with higher standards.
• You are very good at communication -coordinating well with others to ensure the right information reaches the right person at a right time.
• You lead by influence and example, through motivating, guiding, and keeping your functional leads focused on the vision and goals.
• You relate well to people and easily establish good relationships.
• You respond quickly and appropriately to the needs of others.
• You enjoy managing the big picture, as well as the small details with a data analysis approach
• Basically, you are successful where you are, but you need another place where you can maximize your success and bring your work ethic, passion, your integrity, your attitude, and energy to the new environment.

And you know You’re good at:

• Project Management
• Analytical Thinking
• Staying sharp with technology and you like using Technology to solve challenges around you.
• Leadership & Teamwork
• Process building.
• You understand to use continuous Improvement tools (such as Lean, Six Sigma, Agile, etc.) to improve processes, tech, people, and systems.
• Building organization structures and designing new teams
• Leading, managing, and motivating people & teams
• Coaching & developing staff
• Setting appropriate standards of performance & behavior
• Performance Management
• Networking & collaborating with others
• Working in Microsoft Excel & Google Spreadsheets
• Drafting contracts, policies, manuals, and agreements
• Drafting business proposals