As a Product Specialist you will manage a portfolio of Amadeus products and solutions, ensuring a smooth product roll-out and implementation process including customer training and workshops, product promotions and reporting

In this role you will:

• Promote Amadeus Global Distribution System (GDS) and its products through Workshops, roadshows and on-site functional “floor-walking” to advise customer on product usage and adoption
• Gain deep understanding of customer business and needs to ensure they have the right offer
• Train the commercial and delivery team on product knowledge
• Act as a point of escalation for customer related issues back to the 2nd & 3rd level support teams
• Complete competitive product analysis and industry trend watching
• Provide monthly reports on product roadmap and adoption; track customer performance against SLA targets

Qualifications & Skills:

• Languages: English and Kiswahili fluent
• Excellent communication and presentation skills; capable of interfacing with customers at all levels
• Ability to build credibility and to keep good relationship with customers while preserving Amadeus’ interests
• Self-motivated and ability to work independently with minimal supervision
• Able to multi-task, and to work to deadlines, perseverance
• Organized and methodic approach to the problems
• Knowledge of Amadeus, airline and/or travel agency products and services
• IT knowledge functional level. Comfortable with IT jargon and on-line world

Key information: you will have 4-5 years’ experience of working in a Travel Industry IT customer facing environment

What can we offer you?
• Working in a global tech company with +15,000 professionals in more than 195 countries
• Being part of a dynamic team, highly motivated with a great sense of achievement
• Competitive compensation and great benefit package