Product Support Operations Supervisor

Industry: Mining

HR World Ltd on behalf of our client, we are looking for a Product Support Operations Supervisor who will optimize all parts day-to-day activities and enhance the performance of parts sales to ensure an excellent customer service on site.

Responsibilities:

• Assist Site Parts & Service teams to meet customer needs and improve communication related to parts supply (Availability, ESD, ETA).
• Follow up daily parts activities (Quotations, Orders, Invoicing, Ready parts collection).
• Manages, tracks, and provides updates regarding orders situation and delivery.
• Manage customer SOA, handle any related obstacles to ensure smooth payment process and avoid overdue debt.
• Supervise REMAN core inspection and return process between dealer & customer.
• Identifies and solve customer’s parts related problem/issue and cascade it to relevant dealer member.
• Use the demand and forward planning processes to recommend stock adjustments.
• Evaluate the performance of the parts agreement with customer and dealer-related members.
• Schedule frequent meetings with customer to go over supply chain issues and concerns related to the parts agreement.
• Support the customer to keep the parts catalogue updated in regular bases (legacy, obsolete, superseded, discontinued, wrong and duplicated part numbers).
• Focus of components rebuilds through service (customer / exchange).
• Follow up with customer for machines product link subscription.
• Spotlight on incremental business such as GET & UC.

Qualifications:

• Bachelor Degree of Mechanical Engineering or equivalent.
• Experience in mining parts activities.
• Ability to delegate and work well within a team.
• High level interpersonal and analytical skills.
• Good written and spoken English.
• Computer skills specially in Excel -Power BI or similar data analytical tools.
• Ability to use CAT SIS, TMI, Parts Vis. and any other CAT parts related websites.
• Ability to work with Dealer Business Systems.

Interested candidates may send their CVS to career@hrworld.co.tz before 24th October 2024.

Only successful candidates will be contacted.