Job description

Summary

This position is responsible for overall contract fulfillment of a large credential and security solution for HID. This individual will work closely with and manage the relationship between our customer, our local partner), and all third party contractors. Equally importantly, the selected individual will be responsible for recognizing and communicating any opportunities for add-on business and extension to the scope of the Program.

Duties and Responsibilities include the following. Other duties may be assigned.

Will be the primary point of contact in-country for assigned projects and be responsible for coordinating all customer response in cooperation with the sales lead

Will be the local “eyes and ears” of the Project Director, who is based overseas and in a different time zone

Manage customer expectations and relationship. This will assist and aid in the development of long-term relationships and additional project farming opportunities

Elicit requirements using interviews, document analysis, requirements workshops, storyboards, site visits, business process descriptions, use cases, task and workflow analysis, and/or general customer viewpoints

Decompose high-level business and user requirements into functional and quality requirements, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements

Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate

Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and that they conform to standards

Interface directly with the HID CID solutions development team to validate or revise the high-level solution designs based on customer interaction

Provide technical input, component and subsystem recommendations, and pricing as required to the CID bid management team in support of a final RFP bid response or direct award pricing proposal

Lead and participate in regular program status reviews meetings with management

For any assigned project, this individual will be expected to maintain an issue and action item log, project change request register, up-to-date deliverable lists, and corrective action plan to ensure customer satisfaction and good internal communication

Will coordinate and support the delivery of final acceptance plans, training programs, final hand-off to local technical support teams, and follow-on technical support. This may be the customer staff, government contractors, or HID support personnel depending on the project requirements

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Be on hand to assist with visits of the project and other related HID staff and management while on site. This will include logistical arrangements, arranging meetings and other assistance as required

Always be vigilant for signs of any risk to project timelines, budgets, deliverables or political impact, and report these, and any proposed mitigations, as soon as possible. Be prepared to escalate early and to anticipate issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty at an experienced and professional level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Undergraduate college degree or equivalent
• Minimum 8 to 10 years’ experience in project management. Government experience essential. Government related eID or ePassport experience favorable
• Ability to demonstrate an understanding in ISO standards as it relates to Passport and Card technologies
• Ability to demonstrate good knowledge in physical security features as it pertains to eID and Passports
• Ability to demonstrate good knowledge in personalizable security features as it pertains to eID and Passports
• Ability to demonstrate good knowledge in biometric enrollment, adjudication process, card management, and identification management systems
• Project management professional certification (PMP) is a requirement. Other project management certifications such as: CAPM or PgMP are a plus
• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
• Listening skills, to understand what people say and to detect what they might be hesitant to say
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Facilitation Skills, To Lead Requirements Elicitation Workshops
• Observational skills, to validate data obtained via other techniques and expose new areas for elicitation
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)
• Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization
• Language Skills
• Ability to effectively communicate in English verbally and in writing.
• Ability to effectively communicate in Swahili verbally and in writing favorable
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Additional verbal and written languages (Portuguese, French, Arabic or Spanish) is a plus
• Computer skills
• Proficient in all standard MS Office applications (Word, Excel, PowerPoint, etc.)
• Proficient in MS Project and MS Visio
• Experience in Oracle and Agile is a plus
• Proven experience in other Top Tier project management and collaboration software is a plus
• Good computer hardware/software installation and configuration

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels

An employee may be required to lift up to 25 lbs.

Travel and fieldwork including international travel mandatory, therefore employee must possess or can acquire a valid Passport

Must be legally eligible to travel the United States and Europe for meetings etc (no prior barring or other impediments)

Must be able to meet all requirements to obtain government Security Clearances as required.