• Assess and rate inbound and outbound calls according to company quality standards.
• Communicate results to agents and supervisors on a daily basis, and provide feedback.
• Consolidate agent scores and draft monthly team report.
• Provide consolidated feedback to managers and supervisors on a monthly basis.
• To train and couch agents when necessary
• Be able to communicate with agents and supervisors from the Cartrack Tanzania Office.

Requirements

• Bachelor Degree in Business Administration/Computer Science or any other related degree
• Experience of 1-3 years in similar job
• Analytical Skills
• Coaching Skills
• Listening Skills
• Experience in Customer Service preferred
• Attention to Detail