Quality Controller

Reference Number: CCB260223-1

Closing Date: 2026/02/28

Company Overview

CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14,000 employees in Africa, the CCBA group services more than 800,000 customers with a host of international and local brands. The CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi, and the islands of Comoros and Mayotte.

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Quality Controller to join the Manufacturing team at CCBA in Dar es Salaam, Tanzania. The role will report to the Quality Assurance Technologist.

Job Summary

The primary role of the QC / Specialist / Technician - Packaging is the execution of general or specialist analyses, their interpretation, and the resolution of problems identified by the analyses. In addition, the Quality Control Specialist facilitates problem-solving sessions, coaches and mentors people, and carries out quality audits.

Key Duties & Responsibilities

Performing Analysis

• Carries out relevant analyses when appropriate.
• Reviews analysis schedules daily and completes required analyses indicated.
• Ensures that information is recorded on the Infinity systems (or on Excel if Infinity is not yet implemented) and performs trend analysis on data to identify problems.

Interpreting Results

• Reviews results of analysis daily to identify problems.
• Interacts with lab technicians, production management, and operating teams on a daily or ad hoc basis to communicate results and highlight problems.
• Ensures that where problems have been highlighted, a resolution has been identified.
• Completes required reports and communicates findings at feedback meetings.

Problem Solving

• Reacts to results of analysis carried out, specific requests, or out-of-control triggers to undertake problem-solving using the correct and appropriate techniques.
• Ensures that correct problem-solving techniques are used, an action plan to resolve the problem is developed, and gaps are recorded on a gap list.
• Calls in specialist resources if needed to assist in problem-solving.
• Verifies that corrective action has been implemented and that the problem has been resolved.
• Ensures that the appropriate manuals and work instructions have been updated to prevent recurrence of the problem.

Problem Solving Facilitation

• Reacts to triggers or specific requests to undertake facilitation of problem-solving sessions.
• Interacts with production management, QC manager, laboratory technicians, and operations teams to ensure appropriate people are involved in problem-solving sessions.
• Applies the appropriate and correct techniques, such as FFA, to facilitate problem-solving sessions.
• Ensures that an action plan to resolve the problem is developed, responsibilities are assigned, and gaps are recorded on a gap list.
• Verifies that corrective action has been implemented and that the problem has been resolved.

Coaching

• Participates in training needs analyses and quality audits to identify teams and individuals requiring coaching.
• Completes CAP assessments for quality as required.
• Interacts with lab technicians, production, and operational teams on an ongoing basis to identify coaching needs.
• On an ongoing or ad hoc basis, coaches lab technicians and production teams on quality and quality analysis.

Auditing

• Reviews the auditing schedule regularly to identify monthly, quarterly, or ad hoc quality audits required.
• Interacts with lab technicians, production, and operational teams to obtain required information for quality audits.
• Completes the audit reports and provides feedback to the QC manager and findings at feedback meetings.

Maintenance

• Carries out required maintenance as per the instrumentation maintenance schedule.
• Applies problem-solving techniques to DO Equipment to determine maintenance problems or issues.
• Requests specialist assistance where appropriate.
• Verifies that maintenance has been carried out correctly and that equipment is functioning properly.

Skills, Experience & Education

Education

• B. Sc. Degree in Food Science and Technology, Laboratory Science
• Diploma in Lab Science, Food Science, or related field

Experience

• Minimum 3 years in a Food Processing Plant.
• Good process knowledge, preferably in a bottling environment.
• Experience in a quality control environment is an advantage.

Skills

• Result and Execution Driven
• Decisive and Risk Pragmatic
• Resilient and energetic
• Customer focused
• Apply Organisation Understanding to drive a Quality Culture
• Understanding Manufacturing Process
• Understanding SC Ways principles and practices
• Apply knowledge of Quality Management Systems
• Apply knowledge of Infinity and Achiever systems