Job Summary 

The Quality Officer is responsible for overall development, implementation, and maintenance of the organization’s Quality Management Systems (QMS).

Essential duties and responsibilities

• Ensure that the organization’s Quality Management System conforms to the internal, customer and regulatory/legal requirements.
• Ensure evaluation and reporting on vendor quality systems.
• Keep up to date with the standards, regulations/laws, issues and news with respect to service quality.
• Conduct periodic management review meetings.
• Manage the monitoring, measurement and review of the internal processes with a focus on those that affect the quality of the organization’s services.
• Report to top management on the performance of the QMS (e.g. results of quality audits, corrective actions etc.)
• Lead a team of appointed internal Quality Auditors.
• Create and execute end-to-end service assurance processes/ metrics/ reporting programs in full partnership with managed services, field maintenance, NOC and direct customer relations.
• Define and maintain documentation standards for all operations.
• Understand end-to-end operation areas to effectively develop detailed business requirements, process flows, and documentation for new system and tools supporting the NOC.
• Assist in the development of training for end-users on new processes, systems, and tools that are developed for the various projects.
• Assist in the development and/or delivery of presentation materials and project plans.
• Work closely with peer team members and Operations Managers to understand requirements and targeted metrics.
• Analyze, identify and communication opportunities to improve the MSOP support and process models.
• Effectively communicate out of process areas and track NOC operator performance gaps.
• Define, promote and ensure adherence to NOC processes and performance expectations.
• Identify and develop gap mitigation solutions in systems and tools that are required to meet NOC process and performance expectations.
• Perform self-directed tasks and others assigned by management, within area of specialization, that support continued organizational improvements.
• Handle all EHS and environmental plans and monitor the performance of all projects where is NEWL is operational.

Quality Officer requirements and qualifications

• Experience & Certification with quality assurance management body
• Thorough knowledge of methodologies of quality assurance and standards
• Experience in customer research with the purpose to assess customer needs and wants
• Excellent numerical skills and understanding of data analysis/statistical methods
• Knowledge of MS Office and databases
• Sense of ownership in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• BSc/BA in business administration/engineering or relevant field (is an added bonus)

Reporting 

The Quality Officer shall be reporting to the Quality Manager with the necessary reports based on the agreed timescale.

Email to: HR@newl.co.tz

Deadline: 24th December 2019