Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

Ensure that all visitors to the Bank are accorded with high-quality service at all times.

Key Responsibilities/Accountabilities

• Receive and interview all guests who called at the counter and direct them to the right destinations/persons.

• Answering all queries raised over the counter and directing them to right persons

• Receive and distribute all incoming mails to the right persons timely.

• Assisting Telephone Operator when she is out of Office

• Performing all other duties as directed by Administration Manager from time to time

Preferred Qualification and Experience

• At least a Bachelor Degree in Business Administration or its equivalent.
• A minimum of 1-year experience in a similar role. 

Knowledge/Technical Skills/Expertise

Knowledge

• General knowledge of products offered by the bank and Group companies.
• Knowledge of the branch layout as well as the role and general responsibilities of each staff member.
• Knowledge of other branches, agencies and Automated Teller Machines (ATMs) in the area.
• Computer literate (MS Office).
• Attendance of the relevant Stanbic training courses, e.g telephone etiquette, product knowledge.

Experience

• Previous branch banking experience would be an advantage.