Job Description

The Recovery Intern is responsible for making sure that all bad loans and written off loans are been followed and the necessary recovery action is been taken. The basic functions are as follows

ESSENTIAL DUTIES

Monitor and analyze overdue Debtor accounts.
Accept, monitor and report on arrangements made with ratepayers/debtors for outstanding debts.
Determine the appropriate recovery action and refer matters to debt collection agency where necessary.
Liaise with debt collection agency regarding debts until finalized.
Reconcile outstanding debts and raise associated costs in regards to debt recovery action.
Recommend changes and continual improvement to debt recovery procedures to ensure a fair and equitable approach.
Prepare and issue correspondence in relation to debt recovery proceedings.
Provide daily payment reports to debt collection agency.
Provide advice to ratepayers to help negotiate a reduction in any amounts owing.
Liaise with primary courts for a necessary legal proceeding to the debtor
Telephone contact with ratepayers/debtors who are above 60days where appropriate.
Investigation and allocation of unidentified and lost payments.
Review delinquency report especially for loans above 60days if the delinquency escalation process is been done in a manner to allow debt collection actions to take place
Monitor and collect written off loans
Provide daily, weekly and monthly recovery report to the Regional Recovery Officer

EDUCATION AND / EXPERIENCE

Have a diploma or Degree in any discipline of study
Understanding of legal processes in relation to debt recovery
Understanding of credit policy and procedure

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