Essential duties include the following. Other duties may be assigned:

• Ensure that the Collection agents are properly engaged; their contracts are updated or terminated from time to time.
• Provide weekly reports/updates to the Recovery Manager or a person acting in that position on issues affecting recovery of overdue assets of the Region.
• Monitor the work and conduct of collection agents to ensuring they are working per the signed agreements and any breach thereof should immediately be noticed and appropriate legal action should be taken per agreement and the laws.
• Determine the appropriate recovery action and refer matters to debt collection agents where necessary after consult with Recovery Manager.
• Liaise with debt collection agents regarding overdue assets until finalized.
• Reconcile outstanding overdue assets and raise associated costs in regards to recovery action.
• Recommend overdue assets that required to be written off and also changes and continual improvement to debt recovery procedures to ensure a fair and equitable approach.
• Prepare and issue correspondence in relation to debt recovery proceedings after consulting the Recovery Manager.
• Provide advice to late payers to help negotiate a reduction in any amounts owing.
• Telephone contact with late payers/debtors who are above 60 days where appropriate.
• Investigation and allocation of unidentified and lost payments.
• Review delinquency report for loans above 60 days if the delinquency escalation process is been done, in a manner to allow debt collection actions to take place
• Participate in the training of staff in identifying genuine securities, legal implications of illegal recoveries, fraud etc.
• Perform all other duties assigned to him/her by the Recovery Manager or a person acting in that position.

Competencies

• Excellent knowledge of all types of all matters related to the operations of the Region
• Ability to adapt and work co-operatively and effectively
• Ability to handle difficult people and sensitive situations with diplomacy and tact; spot potential conflict, bring disagreements into the open, encourage debate and open discussion and orchestrate win-win situations
• Able to deal with debtors with the appropriate sensitivity to their circumstances.
• Establish and maintain excellent customer service.
• Understanding of legal processes relating to debt recovery.
• Strong relationship building and diplomatic interpersonal skills with sensitivity to the emotional, attitudinal and political aspects of the corporate life
• Excellent negotiation and communication skills
•  Excellent decision making abilities
• Be able to work long hours

Education and/or Experience

• Have Degree in Business Management courses and related studies.
• Understanding of legal processes in relation to debt recovery
• Understanding of credit policies and procedures

Apply for this job
Please send your CV and application letter to TZRecruitment@fincatz.org