RELATIONSHIP MANAGER - INSURANCE (MEDICAL)
HR World Ltd on behalf of our client we are looking we are looking for an experienced relationship manager accountable for retention of business and maintaining a good relationship with clients and intermediaries ensuring excellent customer experience journey

Responsibilities

• Ensure 90% Retention of the existing portfolio inclusive of organic growth
• Improve customer relations with more interaction and communication with clients (touch points)
• Timely issuance of Monthly and quarterly reports to communicate correctly and effectively on performance of schemes
• Monitoring service and document delivery by other teams to ensure accuracy and timeliness Logging of all issues on CRM and closure of assigned issues within set TAT's
• Credit notes and reconciliation 7. Monthly internal reporting on new sales/retention/customer touch points/internal & external meetings and issues raised
• Ensure KYC and all documentation/membership lists/premium breakdown is provided
• Ensure debit and credit notes are issued to the client/intermediary within the stipulated TATs
• Ensure policy documents, contracts, and TPA contracts are prepared and set within agreed TATs
• Ensure Appropriate premium loadings on policies with a high claims ratio
• Obtain timely and accurate market intelligence on new and renewal business
  
  

Requirements

• Graduate in business-related degree
• Professional insurance certificate/s
• At least 3 years experience in a similar position
  
  

Please send your detailed CV for the position to recruitment@hrworld.co.tz*
Deadline 22nd January 2022 before 5pm