DCB Commercial Bank: Relationship Manager

DCB Commercial Bank is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of 9 branches, over 700 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are currently seeking qualified candidates to fill the role of Relationship Manager. The successful candidate will be responsible for maintaining and managing a commercial portfolio, building and sustaining relationships with existing and new prospect clients.

Key Responsibilities

• Growing and maintaining a portfolio of liabilities and assets for business clients through building strong relationships and networking to grow commercial banking portfolio.
• Monitoring and maximizing all revenue generation for funded and non-funded income budget lines of the bank's products.
• Customer retention; maximizing benefit from customers through cross-selling relevant DCB products in the segment, including digital products.
• Proactively conducting pre and post-monitoring visits to clients ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Ensuring quality of service in the portfolio and management of customer expectations through effective queries, complaint, and correspondence handling in a timely manner as per service operating standards.
• Ensuring that the target market selection criteria is adhered to and that the bank is in full compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements to minimize risks and exposure to the bank.
• Managing the health balance sheet including NPL as per the bank’s target.
• Responsible for representing the bank in the market all business aspects and acting as a trusted advisor.

Qualifications, Skills and Experience

• Bachelor’s degree from a recognized university.
• Minimum of 5 years’ experience in a similar job maintaining portfolios in business banking/SME, commercial or corporate in a financial institution.
• In-depth knowledge of the local banking industry, banking products, services, and regulations.
• Excellent networking, communication, selling and negotiation skills.

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB/RB/RM- 04/2026 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 27th April 2026. Hard copy applications will not be accepted.