Job Purpose

Responsible for developing, monitoring and supporting the growth of agency banking business by coordinate execution of sales strategy across the zones and management of both channels performance in line with NMB Bank strategy.

 Main Responsibilities

• Oversee execution of agency banking strategies across the zones to drive performance while ensure level of execution is in line with agency banking strategy.
• Revenue planning and target setting of all agency banking per products and services per segment and region.
• Work with all functions of the bank including operations, sales & service to define and deliver end-to-end customer experience on agency banking.
• Develop, propose and communicate Key Performance Index (KPI’s) aligning with strategic direction of agency banking business.
• Prepare, track and analyze the business financial KPIs. The ideal candidate will track the Head office and zone teams and highlight their performance in terms of financial KPIs.
• Monthly performance reviews of agency banking across branches and zones.
• Develop and propose model segmentation of the agency banking distribution network.
• Develop and coordinate supporting field team objectives and activities including performance review matrix and evaluations.
• Coordinate agents and staff training ensure the branches and staff are well trained in all new initiatives under taken on all agency banking channels.
• Coordinate product implementation between business; operations, technology and all third parties.
• Manage relationship of bank with aggregators including performance reviews and KPI’s.
• Oversee branding by feedback marketing activities, competitor’s scanning and product visibility across the channels including planning and distribution of agent’s materials.
• Develop promotions, campaigns and manage the projects to launch the same into the live environment together with stakeholders.
• Report monthly the evolution and growth of agent’s performance for agency banking channels.
• Preparation of BOT report regarding agent activity on monthly basis.

Attributes

• Business understanding of agency network development, customer acquisition and agency network operations.
• Project management Skills.
• Strong Microsoft Office.
• Strong character in communication, presentations and negotiation skills.
• Proven ability of analysis and reporting. 

Qualifications and Experience

• University Degree in Business Administration, Banking, Finance, Computer Science or Business related field.
• Minimum of 3 years’ experience in the banking industry, agency banking business, Mobile Network Operator (MNO), or any agency network channel management, with proven strong interpersonal skills and stakeholders’ management record.
•   Prior exposure to agent network or FMCG operation /direct sales/agents support management/ would be an added advantage.