Job Summary

To develop and grow relationships with Affluent customers, and growing the customer base through targeted sales efforts and the delivery of impeccable service•

Delivers a high level of service and personal attention to the Bank’s quality customers, with the aim of developing significant sales and new business and providing a high level of retention of existing clients business.

Whilst part of a team, the job holder operates on a mobile basis, meeting clients at times and locations.

Job Description​

• Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
• Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
• Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
• Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
• Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers
• Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
• Continuously monitor utilization of credit facilities and investment avenues. Identify and resolve underutilization by
• Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
• Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
• Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
• Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
• Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers
• Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
• Continuously monitor utilization of credit facilities and investment avenues. Identify and resolve underutilization by contacting customers to determine the reasons and escalating service issues.
• Manage the banking relationships for portfolios of high net worth customers which may include senior local political figures and well known business people
• Conduct regular customer visits and motivate focused social events and individual entertainment in order to build long-term relationships.
• Take accountability for the relationship with the Client, across all hierarchical levels, which incorporates integrating and coordinating all contacts between the Bank and the Client.
•  Manage own calling programme including identifying names to call in a particular month and setting up meeting. Obtain advise from Head of Affluent where required.
• On a monthly basis, compile a report on calling programmes for the month and personal sales progress against the targets as agree. Present the report to the Head of Affluent.

Qualifications

Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)