Relationship Officer, Business Banking

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Business Banking. The successful candidate will be responsible for growing liabilities and liabilities, maintaining a quality portfolio and earning income through engaging both DCB and non-DCB business and corporate clients to ensure the bank’s strategy is achieved.

Responsibilities:

• Working with Relationship/Branch Managers to grow the business portfolio through product volume, new client acquisition and increasing the number of products held per client.
• Developing and implementing client acquisition strategies to identify the right product and service opportunities to offer clients.
• Attaining incremental sales through nurturing relationships with existing clients, understanding and anticipating their needs, and providing financial services.
• Maintaining product knowledge and working closely with the product team in developing tailor-made solutions according to customer’s needs.
• Supporting in maintenance of the potential clients list in the relevant sectors as well and refining of the list in liaison with the relevant stakeholders.
• Participating in sales planning initiatives and designing appropriate relationship plans to generate new business throughout marketing calls, promotions and presentations.
• Adhering to the expected level of due-diligence, internal policies and KYC norms while opening new accounts.
• Proactively conducting pre and post monitoring visits to clients ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Achieving your prescribed disbursement and deposit weekly and monthly targets.
• Writing and submitting to the branch manager periodic status reports, including daily activity report and calls/follow-ups made.

Qualifications and Experience

• Bachelor’s degree from a recognised institution.
• 3 years’ experience in sales and client management role in a financial institution.
• Good working knowledge of business banking environment and practices in Dar es Salaam.
• Good selling and negotiation skills.
• Customer centric with excellent communication skills.
• Proficient in use of Microsoft Office tools.

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB/RB/ROBB-01/2025 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 3rd February 2025. Hard copy applications will not be accepted.