Relationship Officer, Personal Banking

Background

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will be responsible for advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.

Responsibilities:

• Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments; and sourcing for current and savings accounts.
• Looking for new customers through existing leads, referrals, cold calling etc. and maximizing lead generation; while ensuring timely follow through and healthy closure rate of leads.
• Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
• Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured assets offered by the bank where relevant.
• Adhering to expected level of due-diligence, internal policies and KYC norms while opening new accounts.
• Establishing and maintaining effective relationships with customers, while offering high level of customer service.
• Screening clients with regards to eligibility requirements for loan conditions.
• Preparing loan application documents in line with the bank’s latest credit policy and procedural manual.
• Proactively conducting pre and post monitoring visits to clients ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Achieving prescribed disbursement and deposit weekly and monthly targets.
• Writing and submitting to the branch manager periodic status reports, including daily activity report and calls/follow-ups made.

Qualifications and Experience

• Bachelor’s degree from a recognised tertiary institution.
• 3 years’ experience in sales and client management role in a financial institution.
• Knowledge of the banking industry, banking products, services and regulations.
• Good selling and negotiation skills.
• Customer centric with excellent communication skills.
• Proficient in use of Microsoft Office tools.

Application Instructions:

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB/RB/-ROPB-01/2025 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 3rd February 2025. Hard copy applications will not be accepted.