Responsibilities include but not limited to:

• Create a positive hotel image in every interaction with internal and external customers.
• Build and maintain positive relationships with all external customers and in-house guests in order to anticipate their needs.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Process reservations in a timely manner.
• Receive and answer company phone calls in a timely and polite manner.
• Handle daily correspondence. Respond to enquiries and make reservations as needed in a timely and polite manner.
• Prepare the expected arrival list (Managers’ organizer).
• Know the type of rooms available, their location and layout.
• Know the Terms & Conditions of Sale applicable to each customer (including rates and payment plans).
• Communicate reservation information to the front desk.
• Process cancellations and modifications; promptly relay this information to the front desk.
• Understand the hotel’s policy on guaranteed reservations and no-shows.
• Assist all departments in being receptive to guests needs.
• Be aware of all Front Office procedures and assist with reception duties when required.
• Help develop room revenue.
• Give personal recognition to guests.
• Provide feedback from guests to managers.
• Anticipate guests needs, handle guest queries and solve problems.
• Update and help maintain accurate Guest Data.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.
• Be willing to undertake any reasonable request made by management in any other area of the hotel.
• Maintain a clean and neat appearance and work area at all times.
• Participate in regular appraisal meetings.
• Identify a programme of personal training and development.
• Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.

Minimum Qualifications

• English language proficiency
• Five years work experience in the hospitality industry

Preferred Qualities

• Customer-oriented and friendly
• Effective communications skills both verbal and non-verbal
• Prioritization and time management skills
• Problem-solving skills
• Ability to work under pressure
• Foreign language is a bonus

Application Deadline: 7th  December 2018