Responsibilities

• To manage all sales enquiries and communicate all requests to the relevant departments concerned.
• To respond to all sales enquiries from wholesalers, agents and direct bookers within a 12-hour period.
• Ensure effective daily communication with Front Office and operational departments.
• To generate new business for the property being aware of the selling services.
• Answer all telephone calls in a professional manner.
• Prepare Meal & Room Forecast for 3 days, update it as required and attend Morning Briefing with the Department Heads to review this Forecast.
• Prepare arrival and departures reports.
• Prepare purchase orders for all game drive and transfers via our POS system.
• Communicate Agent Familiarization Trips and highlight the key agents to the Front Office Manager, Assistant Manager or General Manager.
• Ensure deposits and payments are collected as per the Deposit and Payment policy.
• Ensure reservations files are always up to date and filed in an orderly manner.
• Ensure all reservations are clean, complete and no overbookings.
• Ensure bookings made via online platforms are checked and payments collected as per standard.
• Ensure working tools and equipment are always in good working condition and report any damage to your immediate supervisor. Requisition supplies as needed.
• Ensure all booking details are entered correctly in the system, including dietary restrictions, names of all guests and any special celebrations.

Reservations Report

• Prepare Expiry Reports daily and notify the agents as required.
• Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
• Prepare Activities Reports and share with the concerned departments.
• Prepare Guest Notes Reports and share with the operational departments.

Other Duties

• Prepare Expiry Reports daily and notify the agents as required.
• Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
• Prepare Activities Reports and share with the concerned departments.
• Prepare Guest Notes Reports and share with the operational departments.

Core Competencies

• To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To contribute ideas and suggestions to enhance operational procedures in the department.
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• To contribute positively by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.

Minimum Qualifications

• Tanzanian Resident
• English language proficiency
• Previous experience in reservations environment