Job Purpose and Scope:

• Supports customers in the use and application of ADD products (Mainly in Chemistry, Immunology, and Haematology) and also supports ADD staff in implementing its’ strategies.
• Support all divisions in the implementation of it business strategies
• Provide expertise in support functions; this includes business maintenance, new business gains, business reviews and product investigations.
• Responsible for conducting customer training and workshop
• Responsible to make sure that the Company training standards are adhered to and keep the training consistent to meet the customer/ company objectives for the African region.
• Responsible for evaluating training and meeting customer needs through training.
• Responsible in assisting Sales/Service to get customer to test of record by company set metric
• Assisting sales with the customer evaluations of new products.
• Responsible for product updates and communications.
• Provide support and is responsible to make sure the SSS team have completed all their task
• Assist RSD to develop new process and to get the new processes implemented by set deadlines
• Drive the implementation within the team on new processes, training, and conferences
• Coaching of team members
• Make sure QD / PI are addressed accordingly
   

Knowledge / Education Required:

• B.Sc. Degree / Diploma in Medical Technology
• Proficient in writing, reading and speaking English
• Valid Code 08 drivers license

Experience Required:

• Minimum of 5 years of technical support experience.
• Laboratory experience in Hematology, Immunology, Immunochemistry or Clinical Chemistry.
• Strong understanding of customer and market dynamics and requirements
• Ability to professionally interact with the customers on many different levels i.e key opinion center (KOLs), Physicians, Pathologist, Head of Departments, Laboratory Managers, Laboratory Technologists.
• Strategic planning &analytical skills
• Creative thinking and attention to detail.
• Innovation & initiative.
• Project Management & Problem-solving
• Administrative & documentation skills
• Interpersonal relations and personal adaptability.
  Customer focus
• Willingness and ability to travel up to 75% of the time.
• Technical product expertise with various diagnostics products in Hematology, Immunology, Immunochemistry &Clinical Chemistry Informatics and automation
• Knowledge of the diagnostic market
• Knowledge of regulations and standards affecting IVDs and Biologics
• Must be able to read and understand electronic and pneumatics diagrams
• Experience with Information Technology (IT) or Laboratory Information Systems

If you are interested in applying for this role, please email CVs to:

zikho.ayandibu@quintiles.com and we will respond to you as soon as possible.