Senior Infrastructure Support Analyst
Ref: 2018-10
Comprehensive Community-Based Rehabilitation in Tanzania (CCBRT) is a locally registered organization first established in 1994. It is the largest indigenous provider of ophthalmic and rehabilitation services in the country. CCBRT aims to be the leading provider of accessible specialized health services in Africa and serves as healthcare social enterprise and through development programmes the community and the most vulnerable. Committed to preventing lifelong disabilities wherever possible, CCBRT is also engaged in extensive maternal and newborn healthcare (MNHC) activities including obstetric fistula repairs and is currently constructing a Maternity and Newborn Hospital.
In order to further enhance the developments in the organization, we are looking for an experienced Infrastructure Support Analyst in our Innovation and Business Analysis Department
The role
The Senior Infrastructure Support Analyst is resolving hardware, software and network problems in a timely and accurate fashion and -under Infrastructure Team Leader’s direction- is ensuring the stable and secure operation of the organization’s IT infrastructure. This role includes planning, designing, maintaining and execution of the network infrastructure, server infrastructure, data communications, backup strategies and telecommunications systems.
As part of the Innovative & Business Analysis department, the analyst actively participates in PDCA problem solving and daily huddles, ensures timely preparation and submission of monthly and quarterly reports and participates actively in cross-functional project teams to provide the best and innovative solutions to the needs of the clients.
The candidate
- Minimal a Bachelor degree in Information Technology or Computer Science
- Qualifications in CISCO, Linux Server management is required
- Qualification in ITIL and Microsoft Server administration e.g. MCSA, MCSE, MCP is desired
- Proven experience in using basic software applications such as Microsoft OS (XP, Vista, 7) and Microsoft Office
- Solid experience and knowledge of networking protocols, security standards, troubleshooting and support fundamentals
- 3-4 years’ experience with troubleshooting and resolving server and network issues in a Microsoft and Linux environment as well as strong experience with troubleshooting Windows Server 2008 and 2012 (Active Directory, Group Policy Management, DNS, WINS, and DHCP) and in troubleshooting firewalls and VPN connections
- 3-4 years’ working with Tier 1 and 2 support staff administrators
- Experience in a similar working environment as CCBRT would be an added advantage
- Excellent communication skills, written and verbal(in English), Fluent in Kiswahili is desired
- An energetic, enthusiastic and flexible team player with the desire to grow both personally and professionally and with a proactive, positive “can do” attitude and a strong work ethic
- Must be an innovative, self-motivated and persistent problem solver with careful attention to detail
- Professionalism is a must with the ability to foster and develop customer loyalty
- Ability to multi-task and work well under pressure and in a fast-paced environment with the unpredictable and variable workload and tight deadlines.
If you are interested, please submit your curriculum vitae with 2 references, and a cover letter telling us why you believe you are the right person for the role, and why you want to work for CCBRT in particular. We are an equal opportunities employer and encourage people with disabilities to apply. Please send your application via email to:recruitment.ccbrt@ccbrt.org
Please indicate job reference number: 2018-10
