Job Purpose
The incumbent will be responsible for transforming ideas into market realities through user experience visions & designs, innovation strategy, solution design research, information designs, prototyping, storytelling, product roadmaps and design language systems.
 
Main Responsibilities:

• Cultivate the bank’s user experience design practice by introducing new collaborative methodologies, tools, and resources during designing process
• Lead and direct a team of designers and strategist by creating a clear strategy, vision, framework, operating model, team structure, processes within the Core Innovation unit.
• As a design strategist, architecting all ideas of the bank to the next generational designs strategies by visualizing ideas through strategic visions, value propositions, ecosystem blueprints, evaluation frameworks, customer journeys, interactive prototypes and user experience toolkits.
• Lead strategy and designs of the bank’s new products, platforms & solutions and ensure that they are implemented within the highest standard.
• Contribute to shaping digital road map of the bank in collaboration with wider team in Digital transformation by ensuring that cost-effective, customer-centric solutions are delivered.
• As a design researcher collect and connect qualitative user insights, quantitative market analytics and product-to-platform heuristics to prioritize the most delightful, viable and feasible concepts.
• Quickly understand, analyze and respond to stakeholder briefs & request on new products & solutions developments.
• Ensure all products/services are delivered to the highest quality standards meeting both internal and external quality standards, positioning the banks as an innovative leader.
• Ensure products and solutions designed & implemented is aligned with other stakeholders within and outside the bank.
• Maintain the credibility and reputation of the bank’s innovation unit through effective relationships, including customer visits and networking to identify potential opportunities to improve our product/service offering and/or identify new product/services adding value to both bank and our customers.
• Ensure the development of a high- performing team through embedding performance culture and informal coaching.
   

Attributes:

• Business analysis and design experience
• How to effectively lead a team
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
• Innovative and creative
• Ability to establish and manage structures, processes and standards
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Ability to act as a project "driver", facilitating the achievement of required tasks
• Ability to work effectively within a team
• Coaching, leading and motivating skills
• Ability to prioritize, meet deadlines and work under pressure.
   

Qualifications and Experience:

• Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Accounting & Finance or equivalent
• Project Management certification as added advantage
• 8-10 years of experience in product design/ product development or Innovation department
• 5 years of experience in a managerial role
• Experience in product development team in finance/banking industry will be an added advantage
• Extensive experience with project management/change management