Service Manager
HR World Ltd
Tanzania
Full-Time
24th December 2024
Service Manager
INDUSTRY: AUTOMOTIVE
HR World Limited, on behalf of our client, is seeking a Service Manager to lead and manage the dealership's service activity, ensuring profitability and effectiveness through satisfied and retained customers.
Responsibilities:
- Lead the team by personally demonstrating and encouraging the service team to demonstrate customer-centric behaviours in daily activities and all customer interactions.
- Ensure the Service team collaborates closely with Sales, Parts, and Administration colleagues to deliver exceptional customer service.
- Develop the team's technical skills and workmanship to continuously improve customer service quality and satisfaction.
- Manage the daily operations of the service department.
- Achieve targets by reviewing weekly/monthly accounts, operating controls, and composite figures.
- Formulate and implement action plans to increase service sales.
- Maximize sales of parts and labor to franchise and non-franchise customers.
- Facilitate jobs within the agreed maintenance program, ensuring no delays due to equipment failure.
- Create and implement service marketing plans, and initiate and implement advertising and promotional activities.
- Maintain workshop productivity records to monitor effective labor utilization.
- Maintain profitability through periodic review and assessment of pricing policy, labor rates, and fleet discounts.
- Assist the Dealer Principal in formulating service strategy and policy.
- Represent the Dealership and build strong relationships with manufacturers, suppliers, and statutory representatives.
Qualifications:
- Bachelor's Degree in Mechanical or Electrical Engineering or a related field.
- 10+ years of experience as a Service Manager in the Agricultural, Construction, or Forest Industry.
- Proven experience in achieving service sales volume and profitability targets.
Interested candidates may send their CVs to career@hrworld.co.tz before 24th December 2024
Only successful candidates will be contacted