System Admin: Backup, Restore & Archive

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Role purpose:

Managing and maintaining backup systems, scheduling regular backups, restoring data in case of loss and ensuring business continuity during data-related emergencies.

Key accountabilities and decision ownership

1. BACKUP & RESTORE SYSTEMS MANAGEMENT

• System Configuration: Install and configure backup software and hardware, ensuring that the systems are optimized for the organization's needs.
• Data Protection: Safeguarding data by setting up and maintaining backup systems to prevent data loss due to hardware failures, cyberattacks, or human errors.
• Disaster Recovery: In the event of data loss, the administrator is responsible for restoring data from backups to minimize downtime and ensure business continuity.
• Attend training as recommended by management related to these platforms.
• Attend courses for self-development.
• Being up to date with technology.

2. SYSTEMS MAINTENANCE & MONITORING

• Monitoring backup logs and troubleshooting any issues that arise to ensure data is always backed up and can be restored when needed.
• Monitor systems performance (availability, utilization, throughput, and latency) and report accordingly.
• Perform maintenance activities to the systems when required.

3. SYSTEMS SECURITY & COMPLIANCE

• Ensure all systems are configured securely per the existing policies, processes and best practices.
• Perform hardening checklists after some agreed time interval to ensure the systems are compliant.
• Keep an eye out for needed updates and patches and apply them.
• To fix all the vulnerability that has been identified during penetration test and/or audit findings.
• Ensure all systems have the required security tools installed as per security policies.
• To fix all the vulnerability that has been identified for a project before the project rollout.

4. BUSINESS CONTINUITY MANAGEMENT

• Ensure all systems are configured for backup as per systems criticality.
• Prepare and maintain redundancy strategies by creating and updating technical recovery plan for all assigned systems.
• Prepare and facilitate disaster recovery cutover tests per shared plan.
• Facilitate backup data restoration tests per the shared plan.

5. CUSTOMER OR END USER SUPPORT

• Provide 1st, 2nd support whenever required.
• Liaise with vendors and other IT personnel for problem resolution on Backup & restore systems.
• Provide root cause assessment (RCA) for critical incidents.

Who you are

Core competencies, knowledge and experience

• In-depth knowledge of Commvault software, including installation, configuration, and management of backup and recovery processes
• Virtualization technologies (VMware most preferably)
• Systems Monitoring & Analysis Tools
• Server’s Operating Systems (Redhat Linux, Oracle Linux and Windows)
• Ability to troubleshoot and resolve issues related to backup failures, data recovery, and system performance.
• Systems Development Life Cycle (SDLC)
• Knowledge of data protection principles and best practices to ensure data integrity and security.
• Capacity management (planning & Forecasting)
• Working with Multiple stakeholders

Must have technical/professional qualifications:

• Backup Software and Hardware (EMC, Commvault, Oracle ZFS, Netapp, NetBackup and EMC Networker)
• Active-Active High availability Implementation.
• Knowledge on Virtual VMware Servers and Private & Public clouds
• Knowledge on HP/Dell/Oracle Hardware
• At least 1-year Experience in IT System Infrastructure