BRAC is one of the world’s largest development organisation having extensive development programmes globally. BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potenti al. We use an integrated model to change systems of inequity through social development programmes, humanitarian response, social enterprises, socially responsible investments, and a university. We are a global leader in developing cost-effective, evidencebased programmes in conflict-prone and post-disaster settings and were ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor. We operate in 14countries across Asia and Africa. 

BRAC Maendeleo Tanzania and C-Sema have joined hands to collectively address Early Childhood Development (ECD) issues in Tanzania through rigorous and innovative approaches; problem-based solutions; and outreach programs targeting children with a focus on establishing a National ECD Child Helpline (ECD call centre) to support nurturing care of children aged 0-8 years and parents of all children, prioritizing those at risk and extremely marginalized. The ECD call centre will inform communities and caregivers to ensure children’s good health and nutrition, and protect them from threats. It will also give young children opportunities for early learning, through interactions that are responsive and emotionally supportive as well as supporting caregivers’ mental health and well-being.

In ensuring the smooth execution of this project, BRAC Maendeleo Tanzania is seeking applications from competent, dynamic, and self-motivated individual to fill up the following position:

Job Location: DSM, TANZANIA  Project Sustainability:     16 Months

Job Title: Team Leader

Job Responsibilities:

1. Monitor queue and track inbound calls. Keep counsellors aware of inbound calls, call waiting, abandonment rate, etc.
2. Manage a team of 15-20 CHILDHELPLINE Call Centre Counsellors (CCCs).
3. Responsible for the team overall performance; motivate and encourage counsellors through positive communication and feedback.
4. iv. Take calls that counsellors can't handle (call escalation) and be available when a counsellor appears to need assistance.
5. Conduct weekly meetings with team and report to management, Collect, Compile and present the data to the Operation Manager at the conclusion of each week, events of past week, monitoring checklists and a written performance summary of the team.
6. Compile call center monthly and quarterly reports. vii. Monitor the calls trend at the call center and report any challenges with the calls or the team
7. Work with the counselors closely and identify any areas that requires capacity building.

Required Qualifications and Experience:

• Must have a Bachelor's degree in Social Work, or any closely related field. Counselling skill is an added advantage
• 2-5 years of experience on investigation, assessment and the management of safeguarding for children and young people.
• Must have knowledge of Child Protection Systems in the Country
• An understanding of delivering services through volunteers.
• Excellent writing and presentation skills.
• Good team player.
• Computer literacy.
• Written and verbal skills.
• Strategic thinking skills.
• Good eye for detail.

How to apply:

If you feel you are the right match for the above-mentioned position, please apply by sending your CV and cover letter to: recruitment.tanzania@brac.net with a subject capturing the position you are applying for. 

The application deadline is 15.11.2021.

(Only shortlisted candidates will be contacted). 

BRAC Tanzania is an equal opportunity employer and is against all forms of exploitation, discrimination, and harassment at the workplace.