Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

To manage the outsourced function of written off matters in the Rehabilitation and Recoveries department to increase the recovery rate and recover all assets unaccounted for at time of Write off.

Key Responsibilities/Accountabilities

• The Management and control of collections on all Written off accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on recovery.
• To maximize the recovery rate in a prudent cost effective manner to ensure efficiency and effectiveness of recoveries.
• To ensure precedence of action on V&AF accounts on which assets are unaccounted for.
• Create and maintain MI
• Manage relationship with agents/attorneys and co-ordinate the process.
• To ensure correct procedures are followed throughout the recovery process.
• To obtain or negotiate full and final settlements on accounts within mandate or refer to Management.  

Preferred Qualification and Experience

• Bachelors Degree or equivalent
• Four year experience in Credit Control environment.
• Knowledge of collection procedures.
• Computer skills

Knowledge/Technical Skills/Expertise

• Sound knowledge of relevant statutory legislation and all legal procedures
• Sound knowledge of Bank’s products
• In depth knowledge of the process workflow of the overall Legal department.
• Immediate branch network knowledge.
• Ability to negotiate.