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About this job
Head Digital Financial Services
This is a key leadership role responsible for driving the digital transformation and growth of financial services. The ideal candidate will possess a strong strategic vision, a deep understanding of digital technologies, and a proven track record in leading high-performing teams. This position offers an exciting opportunity to shape the future of digital banking and contribute significantly to the bank's success.
Key Responsibilities
Strategic Leadership
Develop and execute the bank’s Digital Financial Services strategy aligned with overall corporate objectives.
Lead digital transformation initiatives across channels including mobile banking, internet banking, agency banking, cards, and emerging platforms.
Identify new digital business opportunities, partnerships, and revenue streams.
Drive innovation to maintain competitive advantage and market leadership.
Champion a customer-centric digital culture across the bank.
Governance and Risk Management
Ensure a robust governance framework for all digital services.
Ensure compliance with regulatory requirements, internal policies, and industry standards.
Oversee digital risk management including cyber security, fraud prevention, data protection, and operational resilience.
Ensure effective controls across digital operations and third-party relationships.
Product Development and Innovation
Lead end-to-end lifecycle management of digital products and services.
Oversee design, development, testing, launch, and continuous improvement of digital solutions.
Drive adoption of emerging technologies such as fintech integrations, APIs, artificial intelligence, and digital payments.
Ensure products meet customer needs, usability standards, and commercial objectives.
Business Growth and Performance
Deliver growth in digital transactions, customers, revenues, and market share.
Establish KPIs and performance dashboards for digital services and products.
Monitor profitability and return on investment of digital initiatives.
Build and manage strategic partnerships with telecoms, fintechs, payment networks, and technology providers.
Lead negotiations and commercial arrangements with partners.
Expand the Bank’s digital ecosystem to support payments, lending, savings, and lifestyle services.
Manage and drive business delivery across all delivery channels (ATM, Internet banking, mobile banking, merchant acquiring, E-commerce, cards, Money transfer services, etc.) to achieve business targets.
Customer Experience and Service Excellence
Ensure seamless, secure, and reliable digital customer journeys.
Oversee service availability, uptime, and incident management.
Use data and analytics to improve customer engagement and personalization.
Address customer complaints and service gaps related to digital channels.
Carry out competitor surveys to guide the development of pricing strategies, product development, and customer service programs.
Team Leadership and Capability Building
Build, lead, and motivate a high-performing multidisciplinary digital team.
Develop talent, succession plans, and specialist skills in digital banking.
Promote collaboration across business units, IT, risk, and operations.
Drive digital financial service products for the bank.
Coordinate and drive new sales and product penetration across the branch network (Sales Stimulation).
Facilitate product development and drive utilization of the same in order to achieve business targets.
Daily Responsibilities
Supervising the growth of digital financial services.
Managing customer recruitment and activation of customers in the channels banking.
Guiding the digital financial services team on handling issues and supporting customers.
Ensuring quality service to customers and managing customer complaints professionally and within minimum time.
Managing and supervising digital financial services projects to ensure they are delivered and complied with procedures and policy.
Minimum Position Qualification Requirements
Bachelor’s Degree in Banking/Finance/Marketing/IT or equivalent (Required)
Professional Qualifications - IT background (Added Advantage)
Master’s Degree - Business Administration (Added Advantage)
Total Minimum No of Years’ Experience Required: 7 years
Apply Now
Posted: February 27th, 2026
Deadline: March 13th, 2026
This is a key leadership role responsible for driving the digital transformation and growth of financial services. The ideal candidate will possess a strong strategic vision, a deep understanding of digital technologies, and a proven track record in leading high-performing teams. This position offers an exciting opportunity to shape the future of digital banking and contribute significantly to the bank's success.
Key Responsibilities
Strategic Leadership
Develop and execute the bank’s Digital Financial Services strategy aligned with overall corporate objectives.
Lead digital transformation initiatives across channels including mobile banking, internet banking, agency banking, cards, and emerging platforms.
Identify new digital business opportunities, partnerships, and revenue streams.
Drive innovation to maintain competitive advantage and market leadership.
Champion a customer-centric digital culture across the bank.
Governance and Risk Management
Ensure a robust governance framework for all digital services.
Ensure compliance with regulatory requirements, internal policies, and industry standards.
Oversee digital risk management including cyber security, fraud prevention, data protection, and operational resilience.
Ensure effective controls across digital operations and third-party relationships.
Product Development and Innovation
Lead end-to-end lifecycle management of digital products and services.
Oversee design, development, testing, launch, and continuous improvement of digital solutions.
Drive adoption of emerging technologies such as fintech integrations, APIs, artificial intelligence, and digital payments.
Ensure products meet customer needs, usability standards, and commercial objectives.
Business Growth and Performance
Deliver growth in digital transactions, customers, revenues, and market share.
Establish KPIs and performance dashboards for digital services and products.
Monitor profitability and return on investment of digital initiatives.
Build and manage strategic partnerships with telecoms, fintechs, payment networks, and technology providers.
Lead negotiations and commercial arrangements with partners.
Expand the Bank’s digital ecosystem to support payments, lending, savings, and lifestyle services.
Manage and drive business delivery across all delivery channels (ATM, Internet banking, mobile banking, merchant acquiring, E-commerce, cards, Money transfer services, etc.) to achieve business targets.
Customer Experience and Service Excellence
Ensure seamless, secure, and reliable digital customer journeys.
Oversee service availability, uptime, and incident management.
Use data and analytics to improve customer engagement and personalization.
Address customer complaints and service gaps related to digital channels.
Carry out competitor surveys to guide the development of pricing strategies, product development, and customer service programs.
Team Leadership and Capability Building
Build, lead, and motivate a high-performing multidisciplinary digital team.
Develop talent, succession plans, and specialist skills in digital banking.
Promote collaboration across business units, IT, risk, and operations.
Drive digital financial service products for the bank.
Coordinate and drive new sales and product penetration across the branch network (Sales Stimulation).
Facilitate product development and drive utilization of the same in order to achieve business targets.
Daily Responsibilities
Supervising the growth of digital financial services.
Managing customer recruitment and activation of customers in the channels banking.
Guiding the digital financial services team on handling issues and supporting customers.
Ensuring quality service to customers and managing customer complaints professionally and within minimum time.
Managing and supervising digital financial services projects to ensure they are delivered and complied with procedures and policy.
Minimum Position Qualification Requirements
Bachelor’s Degree in Banking/Finance/Marketing/IT or equivalent (Required)
Professional Qualifications - IT background (Added Advantage)
Master’s Degree - Business Administration (Added Advantage)
Total Minimum No of Years’ Experience Required: 7 years
Apply Now
Posted: February 27th, 2026
Deadline: March 13th, 2026