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About this job
Diamond Trust Bank is Recruiting for Senior IT Leadership Roles
Bank with us. Bank on us.
Head – IT Service Management / IT Disaster Recovery
Job Purpose
Provide strategic leadership and governance for IT Service Management (ITSM) and IT Disaster Recovery (DR), ensuring high service availability, operational resilience, regulatory compliance, and continuous improvement aligned with business needs and best practices.
Key Duties and Responsibilities
Build, implement, and improve the Bank’s ITSM framework based on ITIL and industry standards
Own and govern core ITSM processes:
Incident Management
Problem Management
Change Management
Release & Deployment Management
Service Level Management
Capacity & Availability Management
Continual Service Improvement (CSI)
Document, standardize, and enforce consistent application of all ITSM processes
Create and monitor service performance dashboards and KPIs for Executive Management
Lead root cause analysis (RCA) and drive year-on-year reduction in repeat incidents
Champion service maturity through structured reviews and improvement programs
Take executive ownership of Major Incident Management
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field
ITIL Certification (required)
Preferred / advantage certifications:
ISO 22301 or Business Continuity Management
COBIT
Project Management (PMP / PRINCE2)
Relevant risk/governance certification
Work Experience
At least 5 years in an IT environment
3–5 years in senior leadership or managerial role
Proven track record implementing and managing ITIL-based service management frameworks
Personal Attributes
Strong service-oriented mindset
Structured and independent handling of complex environments
Skill in balancing competing business demands
How to Apply
Send your application letter and CV to: Email: recruitment2026@diamondtrust.co.tz
Application Deadline: 25th February 2026
Bank with us. Bank on us.
Head – IT Service Management / IT Disaster Recovery
Job Purpose
Provide strategic leadership and governance for IT Service Management (ITSM) and IT Disaster Recovery (DR), ensuring high service availability, operational resilience, regulatory compliance, and continuous improvement aligned with business needs and best practices.
Key Duties and Responsibilities
Build, implement, and improve the Bank’s ITSM framework based on ITIL and industry standards
Own and govern core ITSM processes:
Incident Management
Problem Management
Change Management
Release & Deployment Management
Service Level Management
Capacity & Availability Management
Continual Service Improvement (CSI)
Document, standardize, and enforce consistent application of all ITSM processes
Create and monitor service performance dashboards and KPIs for Executive Management
Lead root cause analysis (RCA) and drive year-on-year reduction in repeat incidents
Champion service maturity through structured reviews and improvement programs
Take executive ownership of Major Incident Management
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field
ITIL Certification (required)
Preferred / advantage certifications:
ISO 22301 or Business Continuity Management
COBIT
Project Management (PMP / PRINCE2)
Relevant risk/governance certification
Work Experience
At least 5 years in an IT environment
3–5 years in senior leadership or managerial role
Proven track record implementing and managing ITIL-based service management frameworks
Personal Attributes
Strong service-oriented mindset
Structured and independent handling of complex environments
Skill in balancing competing business demands
How to Apply
Send your application letter and CV to: Email: recruitment2026@diamondtrust.co.tz
Application Deadline: 25th February 2026