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About this job
Mining Technical Communicator
Industry: Automotive
HR World Limited, on behalf of our client, is seeking to recruit a skilled Mining Technical Communicator. This role is crucial for providing technical support, managing product issue communication, and ensuring seamless coordination between service operations, mining sites, and equipment manufacturers.
Key Responsibilities:
Provide comprehensive technical support to service operations, mining contracts, and customers.
Serve as the primary liaison between internal support teams and equipment manufacturers regarding mining product issues.
Conduct regular travel to mining sites to offer on-site support and ensure effective communication of technical challenges.
Produce and distribute monthly product problem reports to senior management.
Act as the main point of contact for all unresolved technical queries, providing timely solutions using technical systems and documentation.
Prepare detailed failure analysis reports and other essential technical documentation.
Escalate unresolved issues through appropriate technical reporting systems and ensure diligent follow-up.
Submit incident reports and maintain accurate tracking of all technical issues.
Support warranty and goodwill negotiations concerning product problems.
Monitor system submissions and follow up proactively with relevant teams.
Provide necessary system access support and technical tools as required.
Identify and implement continuous improvement initiatives within mining service operations.
Support the rollout of improvement projects and document their performance outcomes.
Coordinate rework programs, including tooling, materials, and execution with site teams.
Deliver technical training to staff on reporting systems and best practices.
Support training departments by providing technical expertise and product knowledge.
Participate in new product and system implementations across service departments and sites.
Mentor and train new technical staff on systems, processes, and communication practices.
Ensure strict compliance with safety standards and customer site safety policies at all times.
Qualifications:
A Technical Degree or equivalent qualification in Mechanical, Automotive, or a related field.
A minimum of 10 years of experience in mining service, technical support, or a similar role.
Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
Proficiency in reading and interpreting electrical and hydraulic schematics and technical manuals.
Knowledge of technical systems and service platforms.
A strong understanding of vehicle electrics, hydraulics, and transmission systems.
Proficiency in Microsoft Office and computer systems.
Experience in technical communication and team supervision is considered an added advantage.
Interested candidates are invited to send their CVs to career@hrworld.co.tz before 11th April 2026.
Only successful candidates will be contacted.
Industry: Automotive
HR World Limited, on behalf of our client, is seeking to recruit a skilled Mining Technical Communicator. This role is crucial for providing technical support, managing product issue communication, and ensuring seamless coordination between service operations, mining sites, and equipment manufacturers.
Key Responsibilities:
Provide comprehensive technical support to service operations, mining contracts, and customers.
Serve as the primary liaison between internal support teams and equipment manufacturers regarding mining product issues.
Conduct regular travel to mining sites to offer on-site support and ensure effective communication of technical challenges.
Produce and distribute monthly product problem reports to senior management.
Act as the main point of contact for all unresolved technical queries, providing timely solutions using technical systems and documentation.
Prepare detailed failure analysis reports and other essential technical documentation.
Escalate unresolved issues through appropriate technical reporting systems and ensure diligent follow-up.
Submit incident reports and maintain accurate tracking of all technical issues.
Support warranty and goodwill negotiations concerning product problems.
Monitor system submissions and follow up proactively with relevant teams.
Provide necessary system access support and technical tools as required.
Identify and implement continuous improvement initiatives within mining service operations.
Support the rollout of improvement projects and document their performance outcomes.
Coordinate rework programs, including tooling, materials, and execution with site teams.
Deliver technical training to staff on reporting systems and best practices.
Support training departments by providing technical expertise and product knowledge.
Participate in new product and system implementations across service departments and sites.
Mentor and train new technical staff on systems, processes, and communication practices.
Ensure strict compliance with safety standards and customer site safety policies at all times.
Qualifications:
A Technical Degree or equivalent qualification in Mechanical, Automotive, or a related field.
A minimum of 10 years of experience in mining service, technical support, or a similar role.
Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
Proficiency in reading and interpreting electrical and hydraulic schematics and technical manuals.
Knowledge of technical systems and service platforms.
A strong understanding of vehicle electrics, hydraulics, and transmission systems.
Proficiency in Microsoft Office and computer systems.
Experience in technical communication and team supervision is considered an added advantage.
Interested candidates are invited to send their CVs to career@hrworld.co.tz before 11th April 2026.
Only successful candidates will be contacted.