Analyze your CV for Relationship Manager at Mwanga Hakika Bank Limited (MHB)
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About this job
JOB PURPOSE
Responsible for growing both Assets (Loans) and Liabilities (Deposits) from Clients, advise the branch/ department on business strategy and provide guided leadership to the Relationship Officers/Bank Officers in canvassing business from Customer to ensure portfolio/ business growth.
SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES
Responsibilities
Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
Generating and growing revenue streams through effective client management
Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client's needs
Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard
Conducting KYC reviews and risk assessments associated with on-boarding new clients
Overseeing the credit risk associated with assigned client relationships
Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value
Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.
Maintaining and updating accurate client information; taking ownership of client service requests and inquiries
Making proactive client calls and responding swiftly to client requests
Working with other Relationship officers to enhance the service offered and improve revenue generation
Preparing presentations to senior management to appraise them of new business development plans and strategies
To ensure the performance criteria ratio is maintained within the acceptable risk level.
To accept cash or money orders deposited by customers, credit customers' accounts, and issue receipts and statements
Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts
conduct foreign currency transactions as requested by customers
To balance cash
identify customer needs and refer customers to appropriate banking services and specialists
Handling any inquiries and resolving customer complaints.
To open and close accounts as per Customer request.
KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND
A: Required Qualifications
Bachelor's degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
MBA will be an added advantage
B: Required Experience:
3 to 5 year's experience in Corporate Banking.
C: Required knowledge and skills
Sound knowledge of the MHB's products and offerings.
Good communication and presentation skills.
Share valuable and understandable information on products and services.
Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
Core real relationships with the clients.
Balances dedication to clients with objectivity and independence.
Able to earn trust in relationships with clients by consistently demonstrating integrity.
Honesty, consistency, reliability and professional competence.
Responsible for growing both Assets (Loans) and Liabilities (Deposits) from Clients, advise the branch/ department on business strategy and provide guided leadership to the Relationship Officers/Bank Officers in canvassing business from Customer to ensure portfolio/ business growth.
SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES
Responsibilities
Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
Generating and growing revenue streams through effective client management
Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client's needs
Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard
Conducting KYC reviews and risk assessments associated with on-boarding new clients
Overseeing the credit risk associated with assigned client relationships
Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value
Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.
Maintaining and updating accurate client information; taking ownership of client service requests and inquiries
Making proactive client calls and responding swiftly to client requests
Working with other Relationship officers to enhance the service offered and improve revenue generation
Preparing presentations to senior management to appraise them of new business development plans and strategies
To ensure the performance criteria ratio is maintained within the acceptable risk level.
To accept cash or money orders deposited by customers, credit customers' accounts, and issue receipts and statements
Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts
conduct foreign currency transactions as requested by customers
To balance cash
identify customer needs and refer customers to appropriate banking services and specialists
Handling any inquiries and resolving customer complaints.
To open and close accounts as per Customer request.
KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND
A: Required Qualifications
Bachelor's degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
MBA will be an added advantage
B: Required Experience:
3 to 5 year's experience in Corporate Banking.
C: Required knowledge and skills
Sound knowledge of the MHB's products and offerings.
Good communication and presentation skills.
Share valuable and understandable information on products and services.
Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
Core real relationships with the clients.
Balances dedication to clients with objectivity and independence.
Able to earn trust in relationships with clients by consistently demonstrating integrity.
Honesty, consistency, reliability and professional competence.